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Page 30

SYMPTOM

POSSIBLE REASON

COURSE OF ACTION

STATIONARY

Unit does not fi nd satellite.
(STATUS light fl ashes red or green.)

Did not hold ON/SEARCH button for 

3 FULL SECONDS

.

Hold ON/SEARCH button for 

3 FULL SECONDS

.

STATUS light fl ashes orange.

Before search: bad coax connection.

After unsuccessful search 
(approximately 25 minutes): 
obstruction in line of sight 
between dome and satellite.

Check external coax connections.
Verify coax cable is connected to 
correct port on receiver.

Move vehicle to have unobstructed 
view of southern sky.

STATUS light does not stop rapidly fl ashing 
red and green.

Self check failed: potential motor problem.

Call King Controls at
(952) 922-6889.

STATUS light does not turn on or is dim.

Bad power source (low voltage).

Bad power or controller cable 
connection at dome.

Bad controller cable connection at controller.

Call King Controls at
(952) 922-6889.

STATUS light is steady green but no picture.

Satellite receiver is off or requires reset.

King-Dome is factory set for DIRECTV Single 
Satellite 101 and you have a different service.

Turn receiver on or reset.

Confi gure the King-Dome for your 
service (page 13).

Antenna begins searching but then shuts off 
by itself.

Low voltage/power.

Charge batteries.

Install AC to DC power converter 
to power King-Dome and supply 
consistent voltage.

IN MOTION

Picture freezes, pixelates, or is 
temporarily lost.

Objects such as bridges, buildings, and trees 
may temporarily block signal from reaching the 
antenna.

Problem will stop when objects no 
longer block signal.

STATUS light is steady green but no picture.

Satellite receiver is off or requires reset.

King-Dome is factory set for DIRECTV Single 
Satellite 101 and you have a different service.

Turn receiver on or reset.

Confi gure the King-Dome for your 
service (page 13).

Section 7    

TROUBLESHOOTING

Summary of Contents for KD2000

Page 1: ...0 Stationary KD3000 In Motion Installation and Operating Instructions 11200 Hampshire Avenue South Bloomington MN 55438 2453 Phone 952 922 6889 Fax 952 922 8424 www kingcontrols com 21456 REV A Digital TV Solutions for Mobile Markets ...

Page 2: ......

Page 3: ... com King Controls is not responsible for changes outside of its control The King Dome is factory pre set for DIRECTV standard digital programming broadcast from the 101 W satellite If you also receive your local channels from DIRECTV s 119 satellite or if you subscribe to DISH or Bell TV programming YOU MUST CONFIGURE THE ANTENNA to work with your satellite service Doing this will allow the King ...

Page 4: ... dome that keeps operational components free from the elements Controller Located in the vehicle Activates the search mode and provides limited diagnostic functions using the status light Section 1 INTRODUCTION NOTE A TV satellite receiver and program subscription are also required for satellite TV viewing sold separately FIG 1 NOTE Overview only See Installation Section for specific wiring diagra...

Page 5: ...a level plane AZIMUTH Circular rotation around the vehicle Using the clock as a reference the front of the vehicle is 12 00 and the rear is 6 00 IMPORTANT The antenna unit requires a direct line of sight to the satellite for signal reception Any tall objects such as poles trees buildings mountains etc can all block the signal from reaching the dish FIG 2 ...

Page 6: ... compatible with roof material appropriate fasteners to install all components and wiring 5 32 allen wrench channel lock or pliers to remove shipping bolts wire cutter to remove shipping tie strap Optional 1844 King Controls Keypad Section 3 INSTALLATION 1844 Keypad KIT CONTENTS 1 Unpack and identify all components Fig 5 FIG 5 ...

Page 7: ...p and spacer KEEP RUBBER PLUGS AND GREASE PACKET and the 2 bolts and 2 washers that pass through the bottom of the base Fig 6 3 Insert provided plugs into holes that were occupied by the shipping bolts Inserted plugs should be flush with base Fig 6 IMPORTANT After removing shipping bolts firmly insert plugs into holes Plugs should be flush with base IMPORTANT Remove and discard Tie Strap and Plast...

Page 8: ...se to the dome unit may obstruct the satellite signal Fig 7 HEIGHT OF OBSTRUCTION APPROXIMATE MINIMUM DISTANCE TO DOME EDGE 10 8 11 10 12 12 13 14 14 16 15 18 16 20 FIG 7 NOTE Many RVs are pre wired for satellite with RG6 coaxial cable Contact the manufacturer of your RV or your local dealer to verify where the coax cable for satellite pre wire is located If pre wired run the existing pre wiring f...

Page 9: ...ary 8 Test that the dome unit is secure by pulling upward from each foot location DOME INSTALLATION IMPORTANT Make sure shipping restraints are removed from bottom of dome unit and plugs are inserted in holes Fig 6 Page 5 Cable connections must ALWAYS be positioned facing the rear of vehicle NOTE The installer is responsible for determining the most appropriate fastener to secure the dome unit to ...

Page 10: ... dome unit The one labeled MAIN MUST be connected to the main receiver in vehicle This is the receiver that will control automatic satellite switching if applicable The one labeled AUX can be used for an additional receiver hook up as well You may wish to label the ends of the coax cables to avoid confusion when making connections IMPORTANT You must fill the ends of all external coax cables with t...

Page 11: ...proof inside and outside of the 3 4 hole Repeat for second coax if present 13 Fasten cable entry cover to roof Seal mounting holes perimeter of cover and cable opening so they are completely waterproof 14 Remove blue protective sheet and red position to rear sticker from the dome unit IMPORTANT Installer is responsible for determining proper roof compatible fasteners for cable entry cover Roof hol...

Page 12: ...ections as shown in the wiring diagrams keeping in mind the following important points a The connection between the dome unit and the main satellite receiver must be a direct connection with no other devices in between b Power connection must be a non shared circuit Excessive current draw on the circuit will cause the unit to operate improperly Power and ground connections must be made after all w...

Page 13: ...Page 11 FIG 11 DIRECTV Bell TV King Dome Models KD2000 KD3000 Single satellite IMPORTANT Main coax cable must be connected to 18V input on multi switch ...

Page 14: ...ultiple receivers is not recommended for multi satellite services where automatic satellite switching is desired DISH SUBSCRIBERS See section 6 SECOND RECEIVER OPERATION FOR DISH if using an optional second receiver NOTE An optional second receiver connected to the AUX port is not recommended when auto switching is used ...

Page 15: ... and also enable automatic satellite switching via the receiver s remote control for multi satellite service Antenna configuration is a one time procedure that MUST BE COMPLETED before using your King Dome antenna To configure your antenna follow these steps 1 ANTENNA CONFIGURATION Configure the antenna for your service You can use either A the supplied wall mount controller page 14 OR B 1844 Keyp...

Page 16: ...llow the instructions in the box DIRECTV DIRECTV SD Factory Pre set Page 15 DIRECTV SD with Locals Page 15 DISH DISH SD Page 16 DISH SD and HD Page 16 DISH SD and HD Alternate Page 17 Bell TV Bell TV SD Page 18 Bell TV SD and HD Page 18 NOTE If you are using the keypad for programming go to page 19 ...

Page 17: ...King Dome is factory pre set for the DIRECTV 101 satellite Unless the antenna has been configured for another option since leaving the factory PERFORM STEP 5 ONLY DIRECTV ANTENNA CONFIGURATION DIRECTV SD with Locals Satellites 101 119 1 On the King Dome controller press and release the ON button Wait for status light to flash orange then WAIT 4 MORE SECONDS 2 Press and release the ON button 8 time...

Page 18: ...ur receiver for mobile use To configure your receiver for mobile use go to page 23 and run the check switch test DISH SD and HD satellites 110 119 129 1 On the King Dome controller press and release the ON button Wait for status light to flash orange then WAIT 4 MORE SECONDS 2 Press and release the ON button 20 times The status light starts rapidly flashing green and red 3 Press and hold the butto...

Page 19: ... the ON button 16 times The status light starts rapidly flashing green and red 3 Press and hold the button for 4 seconds The status light will turn orange for 1 second and then start flashing green or red 4 Press OFF 5 After you have successfully configured the antenna you must configure your receiver for mobile use To configure your receiver for mobile use go to page 23 and run the check switch t...

Page 20: ... mobile use To configure your receiver for mobile use go to page 23 and run the check switch test BELL TV ANTENNA CONFIGURATION Bell TV SD satellite 91 1 On the King Dome controller press and release the ON button Wait for status light to flash orange then WAIT 4 MORE SECONDS 2 Press and release the ON button 8 times The status light starts rapidly flashing green and red 3 Press and hold the butto...

Page 21: ... your service in the chart below Determine your Switching Mode and Provider Code and then go to page 20 Service Satellites Switching Mode Provider Code DIRECTV1 DIRECTV SD Factory Preset 101 02 01 DIRECTV SD with Locals 101 119 16 01 DISH DISH SD SW21 Switch 110 119 26 10 DISH SD and HD SW64 Switch 110 119 129 62 10 DISH SD and HD Alternate SW64 Switch 61 5 110 119 66 10 Bell TV Bell TV SD 91 02 9...

Page 22: ...complete Go to page 26 SET SATELLITE SWITCHING MODE 1 Unplug the controller and plug in the Keypad 2 Press ON 3 Press 46 to display the current satellite switching mode 4 To change the satellite switching mode press 96 66 88 5 Press the UP and DOWN arrows 2 and 8 keys to choose your desired switching mode from the chart on page 19 6 Press 47 to lock in setting 7 Turn unit OFF and back ON to save s...

Page 23: ...er 7 Press OFF 8 Unplug the Keypad and plug the controller back in 9 Continue with RECEIVER CONFIGURATION below RECEIVER CONFIGURATION DIRECTV SD with Locals If you have a newer receiver or current software choose the following dish configuration settings do this through the receiver s satellite set up menu screens Dish Type 02 3 LNB 18 x 20 Switch Type 02 Multiswitch If you have an older receiver...

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Page 25: ...t need to be repeated after successful installation unless a check switch test is run again while connected to a home dish system b check switch test is run when a receiver is not connected c you travel outside the coverage area of either DISH SD and HD or DISH SD and HD Alternate and switch to the other d you are parked in an area where the selected satellites are blocked but are able to select a...

Page 26: ...test during which time the antenna will periodically move back and forth between satellites This process will take several minutes 7 When test is complete a screen similar to one below or on the next page should appear After screen verification continue with check switch test on next page Because receivers are always changing screen graphics may vary DISH SD DISH SD and HD Alternate DISH SD and HD...

Page 27: ...ols if the check switch fails to load after 4 attempts 8 When the installation summary shows the successful check switch test results save the settings exit to the main menu screen and wait for programming to download 9 DISH SD and HD and DISH SD and HD Alternate only Verify that your saved settings show your desired satellite trio 61 5 110 119 or 110 119 129 Configuration is complete Go to page 2...

Page 28: ...r button in for 10 seconds to reset your receiver Consult your receiver owner s manual for further details Note that it may take several minutes for the guide to re download When receiver reset is complete and the guide is downloaded select a channel or the program guide to view your programming STATIONARY SEARCH 1 Turn on TV and Receiver Searching for Satellite or similar will appear on TV screen...

Page 29: ...cting your program from the channel guide rather than channel surfing It is common for the picture to pixel or display an error message when the antenna is switching between satellites or if the signal has been temporarily blocked PLEASE BE PATIENT THE PICTURE WILL RETURN If an error message appears for an extended period selecting CANCEL may help clear the message more quickly DISH SD and HD user...

Page 30: ... screen Use the arrow buttons on the remote to highlight Check Switch and press SELECT Verify SuperDISH and Alternate are not selected Verify Test is highlighted and press SELECT When test is complete highlight Save and press SELECT After successfully saving the results connect the AUX coax connection of the King Dome to SAT IN on the second receiver See the next page for downloading programming t...

Page 31: ...channel selected on the main receiver Downloading the new program guide can take up to five minutes to complete If you switch channels on the main receiver to one that is broadcast from a different satellite i e your channel was broadcast from satellite 119 but your new channel is broadcast from the 110 or 129 the antenna will automatically switch to the new satellite and programming will be lost ...

Page 32: ...troller cable connection at controller Call King Controls at 952 922 6889 STATUS light is steady green but no picture Satellite receiver is off or requires reset King Dome is factory set for DIRECTV Single Satellite 101 and you have a different service Turn receiver on or reset Configure the King Dome for your service page 13 Antenna begins searching but then shuts off by itself Low voltage power ...

Page 33: ...dew on the dome can cause signal interference and make the digital picture freeze pixel or go out altogether This loss of signal is commonly referred to as rain fade and is caused by the combination of water in the atmosphere and water on the dome surface To minimize this issue and eliminate the effects of water on the dome apply King Controls Dome Magic rain fade solution to the dome This will pr...

Page 34: ... its option replace without charge When returning product King Controls will supply an RMA number Return Merchandise Authorization This number must be clearly written on the box Failure to clearly write RMA number on box may result in delays in processing claim Along with product customer should include in the box his her name address daytime phone number proof of purchase and description of the p...

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Page 36: ...11200 Hampshire Avenue South Bloomington MN 55438 2453 Phone 952 922 6889 Fax 952 922 8424 www kingcontrols com ...

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