PRODUCT INFORMATION
Defective Parts
We try our best to eliminate any defective parts that are shipped with our products. If, however, you should find
a defective part, we will replace – free of charge – any part which is defective. You will need to provide proof
of purchase showing date of purchase and provide us with detailed description of the defective component.
Your replacement will be shipped by ground shipping, freight prepaid. Next day or express shipping will
require freight collect and paid for by you, the consumer. Damages from improper anchoring, strong winds,
snow, ice or rain are not considered defects.
Improper Anchoring, Strong Winds, Rain Snow, or Ice
King Canopy/PIC America, LTD. does not guarantee these canopies under strong weather conditions. These
canopies are designed to protect against damages caused by sun, rain, tree sap, birds, etc. They are not designed
to hold roof loads that accompany snow, ice or heavy rains. If your canopy is not anchored securely, it can be
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Warranty
All components of this canopy feature a 1-year limited warranty and are warranted to be free from defects in
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in order to obtain warranty service.
Non-Warranty Replacement Parts
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department will be pleased to assist you in any way possible.
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under the warranty, and should be expected.
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to our warehouse for inspection before we will send a replacement. You must, in all cases, provide a copy of
your receipt showing the date of purchase, model number and price.
For missing parts, replacement parts or any questions:
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1-800-800-6296 or 1-919-552-2977
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1-919-552-5069
Replacement parts and customer service is also available through our website.
Please visit us at
www.kingcanopy.com
