Missing/Defective Parts
We try our best to eliminate any defective parts that are
shipped with our products. Carefully inspect all packages
upon arrival and report any missing or defective items
upon receipt. Any discrepancies must be reported to King
Canopy within 30 days of purchase. Please be sure to take
a few minutes to match all items in the box to the items
on the product manual. If there should be any missing or
defective items, we will ship them free of charge. You will
need to e-mail [email protected] with proof
of purchase showing the date of your purchase and photos
of the defective part. Your replacement will be shipped free
of charge by ground shipping. Next day or express shipping
will require freight collect and paid for by you. Damages from
improper anchoring, strong winds, snow, ice, or rain are not
considered defects.
1 Year Limited Warranty
All of our canopy components feature a 1-year limited
warranty (90 day-limited on Value King Brand items) and
are warranted to be free from defects in material and
workmanship during this time frame. You must email us
at [email protected] and provide your proof
of purchase receipt and photos of the defective part. This
does not pertain to any missing or defective parts in 30 day
inspection period.
Defective Returns
If you receive a product that is defective and you wish to
return it, please contact our customer service department
to receive a return authorization number. All items will be
passed through quality control before issuing a credit. You
will be contacted upon receipt of your returned merchandise
and notified whether your return is accepted or not. If not,
you will have the option to receive the product back at your
expense.
Improper Anchoring, Strong Winds, Rain, Snow, Ice
King Canopy/ PIC America, LTD. does not guarantee these
canopies under strong weather conditions (including snow
& ice) under any circumstances. These canopies are designed
to protect against damages caused by sun, light rain, tree
sap, birds, etc. they are not designed to hold roof loads
that accompany snow, ice, or heavy rains. If your canopy is
anchored incorrectly and is blown away, we will not send
any free replacement parts for damages. If you know strong
weather is predicted- remove the cover or take down the unit
completely. The cover is designed to be quickly and easily
removed.
Non-Warranty Replacement Parts
If your warranty expires and you need replacement parts &
they can’t be found on www.kingcanopy.com, please contact
us at 1.800.800.6296. We stock replacement parts for most
of our products. Our customer service department will be
pleased to assist you in any way possible. Certain regions of
the country are extremely harsh on canopy covers. Normal
wear & tear is not covered under warranty. In order to receive
a replacement part, you may be asked to return the part,
freight prepaid, to our warehouse for inspection before we
will send a replacement. You must, in all cases, provide a copy
of your receipt showing the date of purchase, model number
and price.
Return Policy
All returns will require a return authorization number (RA). To
obtain an RA, please contact our customer service department
at 800.800.6296. All returns must be submitted before 30 days
of purchase date, located on receipt. Any returns summited
after 30 days without an RA number will not be accepted.
Credit will be issued upon receipt of product and inspected
for damages or excessive wear and tear. The full amount of
the product will be credited in the form of original payment
minus a 25% restocking fee and shipping and handling.
Safety & Care Information
Always use your best judgment. DO NOT use canopy as
a permanent cover. They are for TEMPORARY USE ONLY.
Damages due to weather conditions are not warranted.
DO NOT set up on a steep incline. Never set up in windy,
rainy, or snowy conditions. Canopy is not intended to serve
as protection from such conditions. Use for shade only.
Disassemble and properly store your canopy after each
use. DO NOT let snow or rain accumulate on top. Always
use an anchoring system.Keep your canopy away from all
fire sources. DO NOT machine wash your top. Mild soap &
water with a brush while the canopy is open without the legs
extended. DO NOT use harsh detergents or abrasives. DO
NOT put away your Instant Canopy while wet or damp. This
promotes mildew. Store DRY. For best results in keeping your
top clean and avoiding small tears, it is recommended that
top be removed and stored in carry bag after each use. Never
leave your canopy unattended!
For missing parts, replacement parts or any questions:
Please email [email protected] or call
us between 8:00am – 5:00pm EST, Monday – Friday at
1-800-800-6296
Replacement parts and customer service is also available
through our website.
Please visit us at www.kingcanopy.com
