8
Commonly Asked Questions
There has been a drop in my home’s water pressure. What might be the
cause?
A reduction in your home’s water pressure can indicate that it is time to change
your prefilter. If you do not have a prefilter with your system or changing the filter
has no effect, contact your authorized Kinetico dealer.
My system seems to be regenerating more frequently. Is this normal?
Remember, your Kinetico Essential Series water softener is demand-operated,
adjusting automatically to your water usage. If you do not think that your water
usage has increased due to extra house guests, additional laundry or some other
reason, check for any leaky plumbing, dripping faucets or running toilets, all of
which can contribute to more frequent regenerations.
My water doesn’t seem soft. How can I be sure that my system is
regenerating properly?
Be sure that the water supply to the softener is not by-passed. Follow the
instructions on page 7 to manually regenerate the softener tanks. If the unit does
not begin advancing to the next regeneration automatically, please contact your
authorized Kinetico dealer for further assistance.
I can hear my Kinetico Essential Series water softener running or
regenerating during the day. My old softener only used to run at night. Is
this normal?
Unlike traditional water softeners, Kinetico Essential Series water softeners
operate on demand based on your water usage, without timers or electronics. So
your system regenerates whenever necessary, at any time of day.
How will I know when it is time to add salt?
Lift the lid of the cabinet to check the level of salt. If you can see water, it is time
to add salt. You can add salt any time there is enough room to accommodate
additional blocks or pellets.
Is it OK to drink soft water?
Yes, soft water is OK for drinking and cooking. If your softener regenerates with
sodium chloride (salt), keep in mind that there will be a small amount of sodium
added to the softened water. People who are on sodium restricted diets should
consider the added sodium as part of their overall sodium intake.
♦
If at any time you feel your Kinetico Essential Series water softener is not
operating properly, put the system in by-pass and call your authorized Kinetico
dealer.
