operation by the foot and the pedals have
been functionally tested to one million
operations. In actual use, the computer or
operating system may affect how the de-
vice performs under such conditions. Nor-
mal usage consists of intermittent pressing.
Technical support
Troubleshooting
Visit our web site, www.kinesis.com, for
additional Savant Elite2 troublingshooting
tips, and select Technical Support.
Status lights
If a problem is suspected, the first place to
check is the status lights. If the green LED
displays a steady light, the unit is operating
normally in Play Mode. If there is no LED
illuminated, the system is not powered. If
only the red LED is illuminated, the unit is
not ready and requires attention.
If the green LED is flashing, the unit is in
Programming Mode. Please see the chap-
ter “Installation, Programming Mode” for
instructions on programming the device.
Programming errors
If the device becomes unresponsive, it is
possible errors have occurred in the config-
uration file, or a pedal was pressed during
the period when the VRD was either open-
ing or closing.
The first thing to try is simply unplug and
replug your device into its USB port. If that
doesn’t solve the problem, trying activating
Programming Mode using the slide switch,
or by holding down a pedal while plugging
in the unit.
If you are successful in opening the VRD
and can open the Active folder, try to de-
lete the pedals.txt file or move it (cut &
paste) to a different location. Switching
back to play mode or power cycling
(replugging) the unit will regenerate a de-
fault pedals.txt file in the active folder.
See page 7 for the default actions of your
device. If these steps don’t restore the
functionality of the device, contact Kinesis
Technical Support for further assistance.
11
Contacting Kinesis Technical Support
Contact Kinesis technical support only after
you have read the entire User’s Manual
and still have problems or unanswered
questions. Contact Kinesis Technical Sup-
port by E-mail ([email protected]), fax (425
-402-8181), or phone (800-454-6374, US
only, or 425-402-8100). Technical support
hours are 8:30am to 4:30pm Pacific Time,
Monday-Friday except holidays.
When you contact Kinesis, be prepared to
document your purchase date, as well as
your product model number and serial
number. Also know the brand and model of
your computer and your computer’s oper-
ating system.
Getting an RMA number prior to repair
For any repair, whether or not it is covered
by your warranty, you must contact Kinesis
to explain the problem, provide certain
information, and get an RMA number to
write on your, package. Packages sent to
Kinesis without first obtaining an RMA
number may be refused. Product will not
be repaired without information and in-
structions from the owner.
Repairs by authorized repair centers only
The product may be repaired by author-
ized, qualified personnel only. Unauthor-
ized or inexpertly carried-out repairs may
seriously jeopardize the safety of the user
(such as from fire danger) and may invali-
date your warranty.
Packaging and Shipping
If you need to ship the product back to
Kinesis, use its original or other packaging
that protects it against impact and shock.
Be sure to contact Kinesis for an RMA num-
ber and Kinesis’ shipping address. You
should insure the package since Kinesis is
not responsible for items until they are
received by the Kinesis repair center.
