Keysight N5290/1A Installation Guide 5-5
Maintenance and Support
Keysight Support, Services, and Assistance
Shipping an Item to Keysight for Service or Repair
If you wish to send an item from your system to Keysight Technologies for
service or repair:
— Contact Keysight to open a service order. Refer to
— Include a complete description of the service requested or of the failure and
— a description of any failed test and any error message.
— Ship the item using the original or comparable antistatic packaging
materials.
Downloading the Online PNA Millimeter-Wave Service Guides
To view the online Service Guide for your PNA or N5290/1A system model
number, use the following steps: To view the online Service Guide for your PNA
model number, use the following steps:
1.
.
2.
In the Search box, enter the model number of the analyzer (Ex: N5290A or
N5291A) and click Search.
3.
Click Technical Support > Manuals.
4. Click Service Manual.
5. Click the service guide title to download the PDF file.
6. When the PDF of the Service Guide is displayed, scroll through the
Contents section bookmarks to locate the information needed.
Keysight Technologies reserves the right to reformat or replace the
internal SSD in the network analyzer, contained in this system, as part of
its repair. This will erase all user information stored on the hard disk. It is
imperative, therefore, that you make a backup copy of your critical test
data located on the analyzer’s hard disk before shipping it to Keysight for
repair.
There are two different service guides that support a N5290/1A system:
— PNA service guide and
—
N5290/1A service guide
