1
Getting Started
18
Keysight M9155/6/7C and M9161D Startup and Service Guide
Return for service
Should it become necessary to return the M9155/6/7C and M9161D for repair or
service, follow these steps:
1
Review the warranty information shipped with your module.
2
Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. If you need assistance in finding Keysight contact information, go to
www.keysight.com/find/assist
(worldwide contact information for repair and
service) or refer to the Support information on the product Web page at
www.keysight.com/find/PXIswitch
.
3
Write the following information on a tag and attach it to the malfunctioning
module.
– Name and address of owner. A P.O. box is not acceptable as a return
address.
– Product model number (for example, M9155C)
– Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the side panel of the module. The serial number can also
be viewed from the Soft Front Panel interface, but only after the software is
installed.
– Description of failure or service required
4
Carefully pack the module in its original ESD bag and packing carton. If the
original carton is not available, use bubble wrap or packing peanuts and place
the module in a sealed container and mark the container as "FRAGILE".
5
On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
number.
NOTE
Information on preventing damage to your Keysight equipment can be found at
www.keysight.com/find/tips
.
NOTE
If any correspondence is required, refer to the product by serial number and
model number.
