M9036A PXIe Embedded Controller AG21 or AG21-M BIOS
9
Step 1: Install Microsoft Fix it 50470
Keysight Technologies M9036A PXIe Embedded Controller
Step 1: Install
Microsoft Fix it 50470
Only do this step if you are upgrading from AG19 or a previous version.
Keysight BIOS AG19 used the SATA mode of IDE, while later BIOS versions use
the SATA mode of AHCI. Transitioning between different versions of BIOS
requires first installing
Microsoft Fix it 50470
to allow your M9036 to operate with
either SATA mode. Failure to do this can cause your M9036 to no longer be able
to boot Windows (a recoverable situation, see instructions below).
To run
Microsoft Fix it 50470
:
1
Exit all Windows-based programs on the Keysight M9036A
2
Connect the Keysight M9036A to the Internet
3
Go to
http://support.microsoft.com/kb/922976
4
Follow the instructions on the screen to install and run the
Microsoft Fix it
50470
.
If you fail to run
Microsoft Fix it 50470
, your M9036A may fail to boot Windows on
subsequent system boots. If this happens, perform the following:
To keep your existing disk image
1
:
1
Boot to BIOS setup by pressing the
Delete
key at the Keysight splash screen.
2
Go to the
Ad vanced
Tab, then SATA Configuration. Reconfigure the SATA mode
from AHCI to IDE mode.
3
Save and exit the BIOS setup.
4
Reboot to Windows.
5
Install
Microsoft Fix it 50470.
6
Reboot to BIOS setup (again).
7
Go to the Advanced Tab, then SATA Configuration. Reconfigure SATA mode
from IDE to AHCI mode.
8
Save and exit the BIOS setup.
9
Reboot to Windows. This should correct the problem.
If you are not able to connect the M9036A to the internet, you can
download and save the utility to a flash drive or a CD (external
USB) and then run it on the M9036A.
1 You may also use the Windows 7 or Windows XP disk recovery. This will completely erase your
disk, but will fix this problem.
