Keysight Technologies AXIe Series Troubleshooting Manual Download

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Keysight PXI/AXIe Chassis Troubleshooting Guide

Guidelines to Diagnose and Resolve Communication Problems

Use Updated Firmware and Software Drivers

Often the firmware and software driver bits for the chassis and the modules need

to be updated to support continuous improvements. Use the most up-to-date

release of these two to ensure they are compatible with each other and support

the latest functionality available in the hardware. Refer to the product’s firmware

and software drivers update websites to install the latest versions of these bits.

Avoid Overheating the Chassis

Module temperatures in a system can impact operation. It’s important to actively

manage the environment inside your chassis. Refer to the Keysight PXIe Chassis

Cooling Guidelines white paper

(

https://literature.cdn.keysight.com/litweb/pdf/5992-3270EN.pdf

) for details on

protecting your PXIe chassis from overheating. Refer to the AXIe chassis user

guide for similar guidelines for the AXIe chassis.

Summary of Contents for AXIe Series

Page 1: ...M9005A PXIe Chassis M9502A AXIe Chassis M9010A PXIe Chassis M9505A AXIe Chassis M9018B PXIe Chassis M9514A AXIe Chassis M9019A PXIe Chassis Diagnose and Resolve PXIe and AXIe Chassis Communication Pro...

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Page 3: ...NTAINED IN THIS DOCUMENT IS PROVIDED AS IS AND IS SUBJECT TO BEING CHANGED WITHOUT NOTICE IN FUTURE EDI TIONS FURTHER TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW KEYSIGHT DISCLAIMS ALL WAR RANTI...

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Page 5: ...iver 13 Module Firmware 13 Module Software Drivers 13 Guidelines to Diagnose and Resolve Communication Problems 14 Avoid Bent Pins 14 Use Supported Host Controllers 14 Setup Applications with Recommen...

Page 6: ...vi Keysight PXI AXIe Chassis Troubleshooting Guide...

Page 7: ...t controller or system controller The host controller can be either a remote controller or an embedded controller Remote Controller and System Interface Module A remote controller can be a desktop per...

Page 8: ...to connect the AXIe chassis to the host via the ESM with the USB option A PCIe interface card cable is not required for this configuration to control the AXIe modules Figures 1 and 2 below show two of...

Page 9: ...ne and Supported Module Types Keysight PXIe chassis backplanes support different type of modules This gives the system designer flexibility to mix and match the number and location of PXIe and hybrid...

Page 10: ...1 connector J10 and Zone 2 connectors P20 P21 P22 P23 P24 Connector designations are shown for instrument slot 1 The M9502A backplane differs from the M9505A in that the 2 slot backplane does not use...

Page 11: ...6 M9505A AXIe Backplane Connector Layout Zone 2 Zone 1 Instrument Slot 2 Logical Slot 3 Instrument Slot 1 Logical Slot 2 ESM Slot Logical Slot 1 Zone 2 Zone 1 Instrument Slot 5 Logical Slot 6 Instrum...

Page 12: ...nderstand the firmware installed in the PXIe or AXIe chassis or module and the software driver installed in the host controller components in order to troubleshoot the system Having knowledge of these...

Page 13: ...controls the module s lower level hardware components Every module comes from the factory with firmware installed on it If a module s firmware is missing or out of date communication issues may result...

Page 14: ...h to insert the module seats the pins tightly in the connectors Be aware that misuse can result in bent pins If a chassis backplane has a single bent pin it is possible that the damage is limited to o...

Page 15: ...Keysight s chassis Ensure LEDs are Lit Correctly on System Module If you are using the M902xA system modules in the PXIe system with PC configuration ensure the status LEDs are lit and are the correct...

Page 16: ...ers installed for the operating system to communicate with them This includes the chassis system module and any other modules installed on the chassis backplane You can use the host controller s Windo...

Page 17: ...te with the chassis Without this driver you will not be able to see the chassis or its installed modules on the system in Windows Device Manager Make sure the System Module driver is installed in the...

Page 18: ...IO libraries need to be updated You can download and install the latest version of the IO libraries at www keysight com find iolib Figure 8 below shows the Keysight Connection Expert KCE view of a ty...

Page 19: ...he latest functionality available in the hardware Refer to the product s firmware and software drivers update websites to install the latest versions of these bits Avoid Overheating the Chassis Module...

Page 20: ...rect color 4 Confirm the host controller s Windows Device Manager properly identifies all chassis and modules 5 If Device Manager has not correctly identified every component check to make sure the dr...

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Page 22: ...This information is subject to change without notice Keysight Technologies 2018 Published in USA First Edition November 2018 M9019 90005 M9019 90005 www keysight com...

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