Warranty
LIMITED ONE YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will
be free of defects in materials or workmanship under normal home
use for one year from the date of purchase. It is recommended
that you register your brewer on Keurig.com/new so that your
purchase information will be stored in our system. Keurig will, at its
option, repair or replace a defective brewer without charge upon its
receipt of proof of the date of purchase. If a replacement brewer is
necessary to service this warranty, the replacement brewer may be
new or reconditioned. If a replacement brewer is sent, a new limited
one year warranty will be applied to the replacement brewer.
This warranty only applies to brewers operated in the United States
and Canada. This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state and, in the
case of Canada, from province to province.
Only the use of Keurig® K-Cup® brand pods and accessories will
guarantee the proper functioning and lifetime of your Keurig®
brewer. Any damage to or malfunction of your brewer resulting
from the use of non-Keurig® pods and accessories may not be
covered by this warranty or may result in a service fee if the
damage or malfunction is determined to be caused by such use.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY
OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL.
IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS
ALL OTHER WARRANTIES WITH RESPECT TO YOUR K200
SERIES BREWER, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Some states or provinces do not allow disclaimers of such implied
warranties or limitations on how long an implied warranty lasts, so
the above limitation may not apply to you depending on the state or
the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care,
are intended to provide years of satisfying performance. However,
should the need arise for warranty servicing, simply call Keurig
Customer Service at our toll free phone number 1.866.901.BREW
(2739). Please do not return your brewer for servicing without first
speaking to Keurig Customer Service to obtain a Return Materials
Authorization (RMA) number. Keurig® brewers returned without a
RMA number will be returned to the sender without servicing.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR
INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES
NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING
FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE.
Some states or provinces do not allow the exclusion or limitations
of incidental or consequential damages, so the above limitation or
exclusion may not apply to you depending on the state or province
of purchase.
Nor does this warranty cover damages caused by use of non-Keurig®
pods or accessories, services performed by anyone other than
Keurig or its authorized service providers, use of parts other than
genuine Keurig® parts, or external causes such as abuse, misuse,
inappropriate power supply, or acts of God.
Helpful Hints
Water quality varies greatly. If you notice an undesirable taste in
your beverage (such as chlorine or mineral tastes), we recommend
using bottled or filtered water. Do not use distilled water. You can
also install a Keurig® Water Filter to help remove water impurities
and improve beverage taste.
Service
Beyond these recommended cleaning and maintenance procedures,
this brewer is not user serviceable. For service, please refer to the
Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and take
care to ensure that you store your brewer in a safe and frost free
environment. Please be sure to store your brewer in its upright
position to avoid water leakage from the inner tank. If you store
the brewer in a cold environment, you run the risk of water freezing
inside the brewer and causing damage. When you prepare to use it
after storage, we recommend rinsing the water reservoir with fresh
water and running three rinsing brews without a K-Cup® pod.
If you plan to move your brewer to a different location, turn the
brewer off, unplug it, and empty the water reservoir. If your brewer
has been in an environment below freezing, please be sure to let it
warm to room temperature for at least 2 hours before using.
Have Questions?
We’re here to help. Visit
support.Keurig.com
for step-by-step videos
on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)
Click or Call!
Recycling K-Mug® and K-Carafe® Pods
The plastic cups of K-Mug® and K-Carafe® pods can be recycled wherever #5 plastic is accepted. #5 plastic
may not be recyclable in your community today, so please check locally with your municipality or waste
hauler, or visit KeurigRecycling.com for more information. #5 plastic is recyclable everywhere in Canada.
Once separated,
discard the lid and the
attached filter. Recycle
the plastic cup wherever
#5 plastic is accepted.
Once brewing is
complete and pod is
cool, separate the lid
and filter from the cup.
The filter will adhere
to the lid.
5
your new Keurig® brewer
and receive a special
savings offer
your favorite coffees with
our customized taste quiz and
get personalized recommendations
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DISCOVER
Fully experience the benefits that come with your new Keurig® brewer at
KEURIG.COM/NEW
Caring For Your Brewer
Regular cleaning keeps your brewer running smoothly. Always be sure to turn off and unplug your brewer before cleaning.
Brewer Exterior
Keep your Keurig® brewer looking its best by cleaning the
exterior from time to time. Just clean with a damp, soapy,
lint-free, non-abrasive cloth. Never immerse the brewer in
water or other liquids.
Pod Holder
Lift the handle. Push up
while grabbing the sides
of the pod holder assem-
bly. Pull away from brewer.
Pull out the pod holder
assembly and base. Press
the release buttons on
both sides of the pod
holder assembly. Separate
the pod holder from the
housing. Clean the pod
holder (1), housing (2),
and base (3) with a damp,
soapy, lint-free, non-
abrasive cloth and rinse
thoroughly. After all pieces
are cleaned, reassemble
the pod holder assembly
by inserting the pod
holder back into the
housing. Place the base,
then the pod holder
assembly into the brew
head. Lower the handle.
CAUTION:
Sharp needles. Do not
put fingers in chamber.
Cleaning the Exit Needle
If a clog arises in the exit
needle, push the lever of
the pod holder to reveal
the exit needle. Use a
paper clip or similar tool to
loosen the clog. Rinse
thoroughly with hot water.
After all the pieces are
cleaned, place the base
then the pod holder
assembly into the brew
head. Lower the handle.
CAUTION:
Sharp needles. Do not
put fingers in chamber.
Cleaning Entrance Needles
Lift the brewer handle and locate the top entrance needles on
the underside of the lid. To clean both holes in the needles, hold
the brewer handle in the upward position and with your other
hand, carefully insert a straightened paper clip into the holes.
Gently move it around to loosen any coffee grounds. Lower the
handle completely and run two water-only brew cycles. Do not
insert a K-Cup® pod.
TIP:
Refer to support.Keurig.com for video instructions on cleaning the
entrance/exit needles.
NOTE:
You can also use a Brewer Maintenance Accessory tool to clean the entrance
needles. Reach out to Customer Service to get a Brewer Maintenance Accessory.
Drip Tray
The drip tray can hold up to 8 ounces of overflow and should be
emptied and cleaned occasionally. To remove, slide it toward you,
keeping it level to avoid spilling. Rinse and clean with a damp,
soapy, lint-free, non-abrasive cloth.
Water Reservoir & Reservoir Lid
The water reservoir lid and water reservoir should be periodically
cleaned with a damp, soapy, non-abrasive cloth and rinsed
thoroughly. The water reservoir lid and water reservoir should
not be put into the dishwasher. Do not dry the inside of the
water reservoir with a cloth as lint may remain. If needed,
repeat above procedures.
CAUTION:
Please rinse the water reservoir thoroughly after cleaning. This will ensure
that no cleaning solutions remain in this area as they may contaminate the water
supply in the brewer.
Descaling Your Brewer
You should descale your brewer every 3-6 months. Properly follow
the descaling procedure.
Depending on the mineral content of your water, calcium deposits
or scale may build up in your brewer. Scale is non-toxic but if left
unattended can hinder brewer performance. Regularly descaling
your brewer every 3-6 months helps
maintain the heating element, and other
internal parts that come in contact with
water. Calcium deposits may build up faster,
making it necessary to descale more often.
You should promptly descale when the
touch screen indicates “Time to descale
the brewer!”
Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh water,
Keurig® Descaling Solution, and access to a sink. Do not use a paper
cup. Ensure that there is no beverage pod in the K-Cup® pod holder.
Please allow approximately 45 minutes for the descaling procedure.
Empty the water from the water reservoir. If there is a Keurig®
Water Filter, remove and set aside.
STEP 1: Descaling Solution Rinse
Press and hold the power button to power the brewer off.
Pour the entire bottle of Keurig® Descaling Solution into an emptied
water reservoir. Then fill the empty bottle with water and pour into
the water reservoir. Press and hold the power button to turn the
brewer back on.
Place a large mug on the drip tray and run a cleansing brew by
lifting and lowering the handle, selecting the largest brew size and
pressing the brew button.
STEP 2: Descaling Rinse & Repeat
Repeat the rinsing brew process until the touch screen indicates
“More Water Please”. Do not use a K-Cup® pod. Let the brewer
stand for at least 30 minutes while still on.
After 30 minutes, discard any residual solution from the water
reservoir and rinse thoroughly.
STEP 3: Fresh Water Rinse
Fill the water reservoir with fresh water to and not beyond the
MAX
line.
Place a large mug on the drip tray plate and run a rinsing brew using
the largest brew size.
Do not use a K-Cup® pod. Pour the contents of the mug into the sink.
Repeat brew process until you have completed at least 12 rinsing
brews. You may need to refill the water reservoir at least one time
during this process.
NOTE:
The cleaning action of Keurig® Descaling Solution may result in a “foam”
dispensed from the brewer. This is natural, as the solution is reacting with the scale inside.
For a brewer that is heavily scaled, the brewer may not fill properly after the descaler is
added. If this occurs, you may see only a small or no output dispensed, followed by the
sound of air blowing out. If this occurs:
Turn off and unplug the brewer.
If there is Keurig® descaling solution in the water reservoir, discard the contents,
rinse the water reservoir thoroughly and refill with water.
Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle.
The brewer should begin to function normally as the solution is rinsed out and the
scale is removed. If problem persists, allow brewer to sit unplugged for at least 30
minutes before continuing with the rinse.
NOTE:
If “Time to descale the brewer!” alert is still indicated on the touch screen, repeat
the descaling procedure.
•
•
•
Troubleshooting
Brewer Does Not Have Power or Shuts Off
•
•
•
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
The water reservoir may have been removed during brewing.
Replace the water reservoir and perform a rinsing brew
without a K-Cup® pod.
The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is still
only brewing a partial cup, contact Customer Service.
•
•
Touch Screen Alerts
• “More Water Please” – If the water level is not low, remove
the water reservoir and empty the water. Clean the reservoir.
Return the reservoir to the brewer and ensure it is seated
properly in its base.
“Sorry, Brew Interrupted” – Slowly lift the handle, remove the
pod, lower the handle and perform a rinsing brew.
“Sorry, There is a Problem” – Coffee grounds may be stuck in the
entrance needle. Refer to Caring For Your Brewer for cleaning
instructions.
“Time To Replace the Keurig® Water Filter” – Your brewer will
indicate that it is time to replace the water filter after every
1,000 ounces or two months. Once you’ve replaced the Keurig®
Water Filter press YES to reset the water filter reminder.
•
•
•
Brewer Will Not Brew
• After placing a pod in the pod holder, make sure the handle
is lowered completely and the touch screen displays the
appropriate brew screen. Follow the brewing instructions.
If the touch screen indicates “More Water Please” add water to
the water reservoir or make sure the water reservoir is seated
properly in its base.
If the touch screen indicates “More Water Please” even after
refilling, remove the water reservoir and empty the water. Then
thoroughly clean the reservoir. Fill the water reservoir to the
MAX line, return it to the brewer and ensure it is seated properly
in its base.
The pod holder may need to be cleaned or the brewer may need
to be descaled. Refer to Caring For Your Brewer for instructions.
•
•
•
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can
be cleaned using a straightened paper clip or similar tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
Clean the brewer entrance needles. Refer to the Entrance
Needles care instructions.
•
Press and hold the power button and ensure the touch screen
is illuminated.
Plug brewer into its own grounded outlet. If the electric circuit is
overloaded with other appliances, your brewer may not function
properly. The brewer should be operated on its own circuit,
separate from other appliances.
If the brewer still doesn’t have power, contact Customer Service.