5
kettle trouble shooting guide
problem
possible cause
solution
Kettle does not switch on (no
No power
Check power to kettle
indicator light)
Hopper not fitted
The kettle will not operate without the
hopper fitted.
Fuse blown
Check the fuse/circuit breaker for your
installation and replace the fuse if
necessary.
No filtering (indicator light glowing blue)
Airlock in cartridge
Remove cartridge and repeat step 1 in
“preparing the cartridge” section.
Kettle overfilled
Do not fill above the kettle or hopper
Max mark.
Pour off excess water.
Kettle not boiling (indicator light
not
Filtering not complete
The kettle will not switch to boiling mode
glowing orange)
until the hopper is empty.
Aquaflow sensor
not
Carefully remove hopper and gently tap
operating
sensor area.
Kettle switching off early/not boiling
Scale on element
See descaling section
Kettle switching off after a few seconds
No water added/boil
Minimum amount of water for
dry activated
boiling 500mls.
Allow to cool and follow instruction under
boil dry protection.
