Component Failure
In the event of a defect of the supplied equipment during the warranty period, due to defective
materials or workmanship, then replacement parts shall be supplied to the Buyer using the Service
Replacement Item (SRI) scheme.
Service Replacement Items
The Buyer shall request the replacement part(s) required from the Customer Service Department. This
request shall be made by fax to +44 (0)1322 291794 or e-mail to [email protected] and shall include
the parts required, the panel Works Order (W/O) Number and the required delivery address.
If the Buyer is not aware of the required replacement part(s), additional advice may be obtained from
the Technical Support Department of Kentec Electronics Ltd. Once the SRI has been approved, items
are normally dispatched for next day delivery within the mainland UK, subject to stock availability. SRI
parts are supplied on the following terms and conditions:
SRI parts are loan items and are not available for resale.
At all times, Kentec Electronics Ltd. retains the title of SRI parts supplied, as detailed in Section 7.4
of the Terms and Conditions of Sale.
All SRI parts must be returned to the Customer Service department of Kentec Electronics Ltd
within 14 days of delivery.
Any SRI parts that have not been returned within 28 days of delivery will be invoiced at the price
given in the Kentec Price List, less discount.
Any returned items that are found to have failed due to fair wear and tear, willful damage,
negligence, abnormal working conditions, misuse or alteration or repair without the Suppliers
approval or failure to follow the sellers instructions will be subjected to a repair fee of up to the
price given in the Kentec Price List, less discount.
Any returned items that are not part of the original equipment or are not in warranty will be
invoiced at the price given in the Kentec Price List, less discount where applicable.
All SRI parts shall be returned in the same packaging as the replacement parts were supplied in.
Failure to ensure that adequate anti-static precautions are taken during the replacement of parts,
or in the return of SRI parts may result in an invoice of up to the price given in the Kentec Price List,
less discount.
Any SRI parts returned without the completed SRI delivery report or any SRI reference
documentation will be invoiced at the price given in the Kentec Price List, less discount.
The right to receive Service Replacement Items is regularly reviewed and may be withdrawn from
persistent abusers of this facility. Kentec reserve the right not to supply SRI items without prior notice.
www.acornfiresecurity.com
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