Kenmore CSV Go DS4020 Manual Download Page 18

Page: 18 / 18

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TROUBLESHOOTIN G

Brush roll in the
motorized nozzle is
not turning.

The dust cup is installed incorrectly.

Reinstall the dust cup correctly as instructed on
page 14.

The hand vacuum and the wand
are not connected into place.

Reinstall the hand vacuum and the wand correctly
as instructed on page 9.

The motorized nozzle and the
wand are not connected into place.

Reinstall the motorized nozzle and the wand
correctly as instructed on page 15.

Nozzle motor and brush roll both
are not turning.

Check to confirm the above connections are
properly made. Re-start the unit. If the nozzle
motor and brush roll are still not turning, the
nozzle motor may be damaged. Call 1-87 7 -531-
7 321 for assistance.

Nozzle motor is spinning, but the
brush roll is not rotating.

The belt is broken. Call 1-87 7 -531-7 321 for
assistance.

Vacuum is not
picking up or
suction power is
weak.

Dust cup is full.

Empty the dust cup.

Filter needs cleaning.

Follow filter cleaning instructions on page 13-14.

Filter needs to be replaced.

To purchase parts call 1-844-202-9924.

Battery may be depleted.

Charge the battery as instructed on page 10.

Dust cup is not installed well.

Check the dust cup for correct installation and
ensure it is snapped firmly in place.

Dust escapes from
vacuum.

Filter is missing or installed
incorrectly.

Check the filter for correct installation. See page
13-14.

Filter is damaged and needs to be
replaced.

To purchase a replacement filter, call
1-844-202-9924.

Dust cup is full or is installed
incorrectly.

Empty the dust cup container or position the dust
cup correctly and snap firmly into place.

Pre-filter is missing or is installed
incorrectly.

Reinstall correctly as instructed on page 13-14.

Vacuum turns off
on its own.

Battery may be depleted.

Charge the battery as instructed on page 10.

Brush roll in the motorized nozzle
is jammed or is not installed well
causing motor protection system
activated.

W ith the unit turned off, remove the obstruction
or re-install the brush roll as instructed on page 15
and then re-start.

Excessive loading on brush roll
brush.

Remove the obstruction and then re-start.

The battery is damaged.

Call 1-87 7 -531-7 321 for assistance.

Summary of Contents for CSV Go DS4020

Page 1: ...piradora inalámbrica de vara Kenmore www kenmore com Kenmore and the Kenmore logo are registered trademarks of KCD IP LLC and or Transform SR Brands LLC and are used under license by Cleva North America Inc All Rights Reserved Vacuum Cleaner Help Line 1 877 531 7321 8 00am 5 00pm EST M F ...

Page 2: ...in the safest and most effective way For more information about vacuum cleaner care and operation call the Vacuum Cleaner Help Line at 1 877 531 7321 You will need the complete model and serial numbers when requesting information Your vacuum cleaner s model and serial numbers are located on the Model and Serial Number Plate Use the space below to record the model number and serial number of your n...

Page 3: ...ing such as cigarettes matches or hot ashes Do not pick toxic solution such as chlorine bleach ammonia or drain cleaner Do not use without dust cup and HEPA filter in place Do not charge the unit outdoors Prevent unintentional starting Ensure the product does not operate before connecting to hand vacuum picking up or carrying the appliance Do not carry the appliance with your finger on the switch ...

Page 4: ...is unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire You are responsible for making sure that your vacuum cleaner is not used by anyone who is unable to operate it properly Have servicing performed by a...

Page 5: ...icense Direct all claims for warranty service to Cleva North America Inc 1 877 531 7321 This warranty does not cover filters or belts which are expendable parts that can wear out from normal use within the warranty period This warranty is void if this product is ever used for other than private household purposes This warranty gives you specific legal rights and you may also have other rights whic...

Page 6: ...d safe use Review these before using your vacuum REPLACEMENT PARTS To order a replacement part call 1 844 202 9924 Item Part No HEPA Filter 561051107 Pre filter Basket 561059102 Brush Roll 561059103 2 in 1 Combination Tool 561051104 Charging Adapter 561051105 W all Mountable Bracket 561051102 Screw 2 561011130 ...

Page 7: ... 7 PARTS AND FEATURES Hand Vacuum 2 in 1 Combination Tool Screw 2 Motorized Nozzle Charging Adapter W and W all Mountable Bracket ...

Page 8: ...squeeze the buttons in the side of the tool and shift brush forward Friction Hold Stoppers The back of the hand vacuum features two rubber stoppers W hen you lean the stick vac against a wall the stoppers help prevent the unit from slipping down and possibly being damaged NOTE For proper electrical contact always be sure that metal contact surfaces of the motorized nozzle the wand and the hand vac...

Page 9: ...ews provided to mount the bracket on the wall but not to drywall only Secure the screws to a stud Mount at a recommended height of 59 and no less than 44 above the floor Ensure that no plumbing or electrical cables wires or ductwork are located directly behind the mounting area 4 Hang the hand vacuum on the wall mount Align the base of the hand vacuum with the wall mount and slide in as shown in t...

Page 10: ...the wall outlet and the charging port on the hand vacuum For better battery performance it is recommended to charge the unit when the battery indicator shows a continuous yellow light during operation and remove the charging adapter from the unit after the battery is fully charged Never charge the batteries in temperatures above 104 F 40 C or below 39 2 F 4 C It is normal for the charger to become...

Page 11: ... battery power level indicator lights up to give you an idea of how much battery power remains at any given time NOTE Please remove the battery indicator label before first use CAUTION Operate the appliance at room temperature between 39 2 F 4 C and 104 F 40 C in order to ensure safe and normal function VACUUM OPERATION Before vacuuming floors connect the motorized nozzle to the wand Then connect ...

Page 12: ...or best performance NOTE W hen battery power decreases to about 10 remaining the battery level indicator will start red flashing The flashing will continue until the unit is charged or is completely out of battery power VACUUM OPERATION 2 Install the combination tool onto the end of the hand vacuum 3 W hen finished cleaning turn the hand vacuum OFF and remove the combination tool W and Release But...

Page 13: ...t Cup Emptying For best performance empty dust cup after every use or once dust reaches max fill line Never operate the vacuum cleaner without dust cup and filter in place Before emptying the dust cup ensure the vacuum is turned off 1 Position dust cup lid area of vacuum over a waste receptacle Press down the dust cup release latch to open dust cup lid and allow cup contents to drop into waste rec...

Page 14: ...the pre filter basket back into the dust cup then place the HEPA filter back into the pre filter basket 2 Remove the HEPA filter and pre filter basket from the dust cup 5 To reassemble the dust cup to the hand vacuum align the tabs on the dust cup with slots in the hand vacuum Once aligned attach the dust cup to the hand vacuum until you hear a click 14 HEPA Filter Pre filter Basket Dust Cup EMPTY...

Page 15: ...f the nozzle Then push the unlock tab to the left and hold it Align the square end of the brush roll with the left end of the nozzle and insert it into place Release the tab to lock the brush roll Brush Roll Reset If the brush roll is blocked or overloaded the unit will automatically stop power Switch the unit off and remove the obstruction Hose Blockage Removal 1 To clean out the hose press the w...

Page 16: ...y remove any debris or blockage from the inside of the hose Reattach the motorized nozzle onto the wand 3 Once the blockage is removed start the vacuum to ensure air flow through the hose 16 CAUTION Do not use scissors or other sharp objects to remove a blockage from the hose CLEANING THE MOTORIZED NOZZLE BLOCKAGES ...

Page 17: ...ated on the charging port of the hand vacuum No power at electrical outlet Check circuit breakers The battery is damaged Call 1 877 531 7321for assistance The battery indicator is damaged Call 1 877 531 7321for assistance Battery indicator does not illuminate when using the vacuum Battery may be depleted Charge the battery as instructed on page 10 The battery indicator is damaged Call 1 877 531 73...

Page 18: ...r needs to be replaced To purchase parts call 1 844 202 9924 Battery may be depleted Charge the battery as instructed on page 10 Dust cup is not installed well Check the dust cup for correct installation and ensure it is snapped firmly in place Dust escapes from vacuum Filter is missing or installed incorrectly Check the filter for correct installation See page 13 14 Filter is damaged and needs to...

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