Kenmore 796.3152#21 Page 33 Use & Care Manual Download

Page: 33 / 35

TROUBLESHOOTING GUIDE

BEFORE CALLING FOR SERVICE (continued)

Problem

Possible Cause

Solutions

Water in the washer drains

slowly or not at all, or the

display shows:

Drain hose is kinked, pinched, or clogged.

Drain discharge is more than 96 inches

above bottom of washer.

Make sure the drain hose is free of clogs,

kinks, etc., and is not pinched behind or under

the washer.
Adjust or repair drain. Maximum drain

height is 96 inches (8 ft.)

The display shows:

The washer has detected an out of balance

load.

If the washer detects a load that is too far

out of balance to spin, it will display this code

while it is attempting to rebalance the load.

The washer will add water and try to redis-

tribute the load automatically. This display

is for your information only, and no action is

required.

The display shows:

If the uE rebalance (see above) is not

successful, this error will be displayed.

The load is too small.

Heavy articles are mixed with lighter items.

The load is out of balance.

The automatic attempt to rebalance the load

was not successful. The cycle has been paused to

allow the load to be manually adjusted.

Small loads may need additional items to be

added to allow the washer to balance the loads.

The load may have heavy items loaded with

lighter items. Always try to wash articles of some-

what similar weight to allow the washer to evenly

distribute the weight of the load for spinning.

Manually redistribute the load if articles have

become tangled preventing the automatic

distribution from working properly.

The display shows:

Control error.

Unplug the washer and wait 60 seconds.

Reconnect power and try again. If the error

reappears, call for service.

The display shows:

Water level is too high due to a faulty

water valve.

Close the water faucets, unplug the washer,

and call for service.

The display shows:

The water level sensor is not working

correctly.

Close the water faucets, unplug the washer,

and call for service.

The display shows:

A motor error has occurred.

Allow the washer to stand for 30 minutes

and then restart the cycle. If the LE error

code persists, call for service.

The display shows:

Clutch error.

Mechanical failure.
Unplug the washer and call for service.

Summary of Contents for 796.3152#21

Page 1: ...anagement Corporation Hoffman Estates IL 60179 U S A www kenmore com www sears com Use Care Guide Manual de Uso y Cuidado English Español color number numero de color Para obtener los mejores resultados deberá utilizarse un detergente HE para lavadoras de alta eficacia y baja espuma high efficiency 6 37 9 P N MFL3 7 0 2 ...

Page 2: ...ancel for any reason during the product warranty period we will provide a full refund or a prorated refund any time after the product warranty period expires Purchase your Master Protection Agreement today Some limitations and exclusions apply For prices and additional information in the U S A call 1 800 827 6655 Coverage in Canada varies on some items For full details call Sears Canada at 1 800 3...

Page 3: ... near children Before your washer is removed from service or discarded remove the lid to the washing compartment to avoid the danger of children or small animals getting trapped inside Failure to do so can result in serious personal injury or death Do not install or store the washer where it will be exposed to the weather or freezing temperatures Do not tamper with controls Keep the area underneat...

Page 4: ...ation to have it replaced with a properly grounded 3 prong wall outlet Failure to follow this warning can cause serious injury fire electric shock or death Do not install on carpet Install the washer on a solid floor Failure to follow this warning can cause serious leak damage Do not remove grounding prong Do not use an adapter or extension cord Plug into a grounded 3 prong outlet Failure to follo...

Page 5: ...d electrician Failure to follow these warnings can cause serious injury fire electric shock or death IMPORTANT Please read carefully TO CONNECT ELECTRICITY Keep laundry products out of children s reach To prevent personal injury observe all warnings on product labels Failure to comply with these warnings could result in serious personal injury Before your washer is removed from service or discarde...

Page 6: ...T Should you experience any problems with your washing machine it has the capability of transmitting data via your telephone to the Kenmore Connect Team This gives you the capability of speaking directly to our specially trained technicians The technician records the data transmitted from your machine and uses it to analyze the issue providing a fast and effective diagnosis BLEACH DISPENSER The Bl...

Page 7: ...overload the outlet with more than one appliance The outlet must be grounded in accordance with current wiring electric codes and regulations Time delay fuse or circuit breaker is recommended NOTE It is the personal responsibility and obligation of the product owner to have a proper outlet installed by a qualified service technician To ensure sufficient clearance for water lines and airflow allow ...

Page 8: ...nd shipping material lift the washer off the foam base Make sure the plastic tub support comes off with the base and is not stuck to the bottom of the washer 2 Save the foam block for future use If the washer must be moved in the future this will help prevent damage to the washer during transportation NOTE To prevent damage do not remove the foam block until the washer is at the final location Tub...

Page 9: ...veral hours before use and check for leaks prior to operation 4 Attach the red hot water line to the hot water inlet on the back of the washer Attach the blue cold water line to the cold water inlet on the back of the washer Tighten the fittings securely Turn ON both faucets all the way and check for leaks at both ends of the hoses NOTE Be careful not to cross thread the hose fittings This will da...

Page 10: ...grounded 3 prong outlet Plug in the washer Drain Hose Tie Strap Laundry Tub Improper connection of the equipment grounding conductor can result in risk of electric shock Check with a qualified electrician or service technician if you are in doubt as to whether the appliance is properly grounded Do not modify the plug provided with the appliance If it does not fit the outlet have a proper outlet in...

Page 11: ...ng feet are in firm contact with the floor 3 To make sure that the washer is properly level open the lid and look from above to see if the tub is centered If the tub is NOT centered as shown in the drawing on the right readjust the feet If you have a level check your washer with the level 1 Position the washer in its final location taking special care not to pinch strain or crush the water and dra...

Page 12: ... the standard presets will appear in the display These settings can be adjusted using the cycle setting buttons anytime before starting the cycle START PAUSE BUTTON Press this button to start the selected cycle If the washer is running use this button to pause the cycle without losing the current settings NOTE If you do not press the START PAUSE button within four minutes of selecting a cycle the ...

Page 13: ...Default settings for the selected cycle can now be changed if desired Use the cycle modifier buttons NOTE To protect your fabrics not all modifiers are available on all cycles A different chime will sound and the LED will not come on if the selection is not allowed Cycle options can also be added by using the option buttons 6 BEGIN CYCLE Press the START PAUSE button to begin the cycle The door wil...

Page 14: ...vy Light Colors Lightly soiled and colored clothing Tap Cold Medium Normal Cold Warm High Extra High No Spin Low Heavy Light Heavy Duty Heavy soiled cotton fabrics Warm High Heavy Cold Hot Tap Cold Extra High Medium Low No Spin Light Normal Available Option NOTE To protect your garments not every wash temperature spin speed soil level or option is available with every cycle A chime will sound and ...

Page 15: ...ap Cold High No Spin Low Heavy Light Rinse Spin Rinse and Spin Tap Cold High Extra High Medium Low No Spin HOW TO USE CYCLE GUIDE The cycle guide below shows the default settings available options and recommended fabric types for each cycle Allowable modifier adjustments are shown below the default setting for each cycle Default Setting Available Option NOTE To protect your garments not every wash...

Page 16: ...er fabrics and possible damage to the delicates Lint Type Some fabrics attract and bind lint to them while others give off lint in the laundry process Avoid mixing these lint collectors and lint producers in the same load Mixing these fabrics will result in pilling and linting on the lint collectors For example lint collector knit sweater lint producer terrycloth towels Loading the Washer Check al...

Page 17: ...when adding fabric softener Do not exceed the maximum fill line Using too much fabric softener may stain clothes Dilute concentrated fabric softeners with warm water Do not exceed the maximum fill line Never pour fabric softener directly onto the load or into the tub Liquid Bleach Compartment The bleach dispenser is a separate compartment at the left front of the tub opening This compartment holds...

Page 18: ...ulated specifically for High Efficiency washers and contain suds reducing agents Always look for the HE symbol when purchasing detergent Designed to use only High Efficiency HE detergent Using the Softener and Detergent Dispenser To add detergent bleach and fabric softener to the automatic dispenser Open the dispenser drawer Load the laundry products into the appropriate compartments Close the dra...

Page 19: ...load The estimated time may change once the load size has been measured NOTE The time shown is only an estimate This time is based on normal operating conditions Several ex ternal factors load size room temperature incoming water temperature etc can affect the actual time CYCLE STATUS INDICATOR These LEDs will illuminate when a cycle is selected to indicate which stages will run When a cycle is ru...

Page 20: ...OIL LEVEL Adjusting the soil level setting will modify the cycle times and or wash actions Press the SOIL LEVEL button until the desired soil level is selected A B C CYCLE MODIFIER BUTTONS Each cycle has default settings that are selected automatically You may also customize these settings using the cycle modifier buttons Press the button for the desired modifier until the indicator light for the ...

Page 21: ...SUAL and HEAVY DUTY cycles as listed below NORMAL CASUAL Hot becomes Cold NORMAL CASUAL Cold becomes Tap Cold HEAVY DUTY Hot becomes Cold 1 4 2 3 OPTION BUTTONS EXTRA RINSE This option will add an extra rinse to the selected cycle Use this option to help ensure the removal of detergent or bleach residue from fabrics Liquid fabric softener if used is always dispensed in the final rinse NOTE You can...

Page 22: ...o regular rinse so that the fabric softener is most effective NOTE Select the FABRIC SOFTENER option or EXTRA RINSE option if liquid fabric softener is used in NORMAL CASUAL and HEAVY DUTY cycles Failure to select one of these options will greatly reduce the effectiveness of the softener MY CYCLE MY CYCLE allows you to store a customized wash cycle for future use It allows you to save favorite tem...

Page 23: ...ay alternately with the estimated time remaining Press and hold the DRAIN SPIN button for five seconds to activate or deactivate CONTROL LOCK SPECIAL DRAIN FEATURE This washer is equipped with a special feature that is designed to make your washer as safe as possible If the washer is paused or shut off while there is still water in the tub the water will drain after four minutes This helps keep ch...

Page 24: ...RNING To reduce the risk of fire electric shock or injury to persons read and follow this entire Use Care Guide including the Important Safety Instructions before operating this washer Unplug the washer before cleaning to avoid the risk of electric shock Failure to follow this warning can cause serious injury fire electric shock or death Never use harsh chemicals abrasive cleaners or solvents to c...

Page 25: ...washer IMPORTANT Only use inlet hoses provided by KENMORE Aftermarket hoses are not guaranteed to fit or func tion correctly Other hoses may not tighten correctly and could cause leaks Subsequent damage to prod uct or property will not be covered under the terms of the product warranty Hoses can be ordered by calling 1 800 4 MY HOME Carefully remove the filters from the water valves and soak them ...

Page 26: ... washer from damage while moving Do not store the washer where it will be exposed to outdoor weather conditions Long Vacations Be sure water supply is shut off at the faucets Follow the instructions if the washer will be exposed to freezing temperatures Dispenser Drawer Detergent and fabric softener may build up in the dispenser drawer Remove the drawer and inserts and check for buildup once or tw...

Page 27: ...nect Team This gives you the capability of speaking directly to our specially trained technicians The technician records the data transmitted from your machine and uses it to analyze the issue providing a fast and effective diagnosis If you experience problems with your washer call 1 800 4 MY HOME Only use the Kenmore Connect System feature when instructed to do so by the Kenmore Connect Team The ...

Page 28: ...the lid un locks See Leveling the Washer in the Installation Instructions Make sure that the floor is solid and does not flex See Flooring in the Installation Requirements Water leaking Inlet hose connection is loose at faucet or washer House drain pipes are clogged Drain hose has come out of drain or is not inserted far enough A large item such as a pillow or blanket is above the top of the tub C...

Page 29: ... circuit breaker has tripped due to multiple appliances on one outlet Make sure that the plug is plugged securely into a grounded 3 prong 120 VAC 60 Hz outlet Reset circuit breaker or replace fuse Do not in crease fuse capacity If the problem is a circuit overload have it corrected by a qualified electrician Reset circuit breaker or replace fuse If more than one appliance is connected to the outle...

Page 30: ...he START PAUSE button is not pressed within four minutes Check another faucet in the house to make sure that household water pressure is adequate If the washer has been exposed to temperatures below freezing for an extended period of time allow it to warm up before pressing the POWER button Otherwise the display will not come on Washer not filling properly Filter clogged Inlet hoses may be kinked ...

Page 31: ... dispense immediately which will damage items in the tub ALWAYS measure bleach but never fill above the MAX line on the dispenser One cup of bleach is normal but never add more than one cup Incomplete or no dispensing of detergent Detergent compartments clogged from incorrect filling Too much detergent used Insufficient water supply Normal residue Make sure that detergent and additives are put int...

Page 32: ... you that the tub is about to drain Washer fills with water slowly or not at all or the display shows Water supply faucets are not fully open Water line hoses are kinked pinched or crushed Water inlet filters are clogged Water supply pressure to faucet or house is too low Water supply connected with leak limiting hoses Make sure that the water faucets are fully open Make sure the hoses are not kin...

Page 33: ...ic attempt to rebalance the load was not successful The cycle has been paused to allow the load to be manually adjusted Small loads may need additional items to be added to allow the washer to balance the loads The load may have heavy items loaded with lighter items Always try to wash articles of some what similar weight to allow the washer to evenly distribute the weight of the load for spinning ...

Page 34: ... purpose 6 Damage to or failure of this product caused by the use of detergents cleaners chemicals or utensils other than those recommended in all instructions supplied with the product 7 Damage to or failure of parts or systems resulting from unauthorized modifications made to this product Disclaimer of implied warranties limitation of remedies Customer s sole and exclusive remedy under this limi...

Page 35: ... owner s manuals that you need to do it yourself For Sears professional installation of home appliances and items like garage door openers and water heaters 1 800 4 MY HOME 1 800 469 4663 Call anytime day or night U S A and Canada www sears com www sears ca Our Home For repair of carry in items like vacuums lawn equipment and electronics call anytime for the location of your nearest Sears Parts Re...

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