10
OCCURRENCE
Entire cooktop does not
operate.
Surface element does not
heat.
Surface element too hot
or not hot enough.
Food not heating evenly.
Scratches or abrasions
on Ceramic glass
cooktop surface.
Metal marks on Ceramic
glass cooktop surface.
Brown streaks and
specks on Ceramic
glass cooktop surface.
Areas of discoloration on
Ceramic glass cooktop
surface.
POSSIBLE CAUSE/SOLUTION
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace
fuse. If the problem is a circuit overload, have this situation corrected by a qualified
electrician.
Wiring connection is not complete. Call
1-800-4-MY-HOME®
for service (see back
cover).
Power outage. Check house lights to be sure. Call your local electric company for
service.
No power to the appliance. Check steps under “Entire Cooktop Does Not Operate” in this
Before You Call
checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source.
If you are not sure about this requirement call
1-800-4-MY-HOME®
for service (see back
cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
General Care & Cleaning
section in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
General Care & Cleaning
section in this Use and Care Guide.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See
General Care & Cleaning
section in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See
General Care & Cleaning
section in
this Use and Care Guide.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. To avoid this occurence use cookware with clean, dry bottoms.
Before You Call
