TROUBLESHOOTING GUIDE
Icemaker
Problem
Possible Causes
What to Do
The icemaker is not
producing ice or not
enough ice (on some
models)
The icemaker is not connected to a
water supply
Connect refrigerator to water supply and turn water
shutoff valve fully open.
A kink in the line can reduce water
flow
Straighten the water source line
Icemaker is not turned on
Make sure the icemaker wire shutoff arm or switch
(depending on model) is in the ON position.
New installation
Wait 24 hours after icemaker installation for ice
production to begin. Wait 3 days for full ice production.
Large amount of ice recently removed Allow sufficient time for icemaker to produce more ice.
Ice cube jammed in the icemaker
ejector arm
Remove ice from the ejector arm with a plastic utensil.
A reverse osmosis water filtration
system connected to your cold water
supply can decrease water pressure
See “Water Supply Requirements.”
The ice cubes are hollow
or small (on some models)
NoTe:
This is an indication
of low water pressure.
The water valve is not completely
open
Turn the water shutoff valve fully open
A kink in the line can reduce water
flow
Straighten the water source line.
A reverse osmosis water filtration
system connected to your cold water
supply can decrease water pressure
See “Water Supply Requirements”
Supply line or shuoff valve is clogged. Call a licensed, qualified plumber
Off-taste, odor or gray
color in the ice (on some
models)
New plumbing connections can cause
discolored or off-flavored ice
Discard the ice and wash the ice storage bin. Allow 24
hours for the icemaker to make new ice, and discard the
first 3 batches of ice produced.
Ice stored too long can develop an
off-taste
Discard ice. Wash ice bin. Allow 24 hours for icemaker
to make new ice.
Food odor transferring to ice
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
the water
A water filter may need to be installed to remove the
minerals.