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Before you call for service
, review this list. It may save you time and expense. The list includes common occurrences that are not the
result of defective workmanship or materials in this appliance.
Before You Call
Solutions to Common Problems
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Surface burners DO NOT light.
Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control to desired
flame size.
Be sure gas supply valve is open.
Gas-air mixture needs a straight line to travel. Be sure burner is properly seated
in its support (models with open burners only).
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or
needle to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord is
plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually.
See
Setting Surface Controls
in this Use & Care Guide.
Surface burner flame burns half way
around.
Burner ports or slots are clogged. With the burner off, clean ports with a small-
gauge wire or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow burner to
operate until flame is full. To avoid this occurrence dry the burners thoroughly
following instructions under
General Care & Cleaning.
Surface burner flame is orange.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Surface burner flame is too high or too
low.
Surface burner valves are not adjusted properly. Refer to your LP conversion
instructions for guidance on how to adjust the valves.
Blower motor not running
No power to the appliance. Check steps under “Entire Cooktop Does Not Operate”
in this Before You Call checklist
Reduced performance of the ventilation
system
Check that grease filter has been properly cleaned and installed.
Check that no foreign objects are present in the ventilation chamber.
Check that the proper control setting is selected to match the cooking conditions
on the cooktop.
Rattling noise during ventilation
operation
Verify that the mounting nuts on the blower housing have been properly tightened.
Verify that the external ductwork has been mounted and secured properly.
Verify that there are no foreign objects in the external ductwork.
Reduced performance of the ventilation
system.
Verify that the vent grate seal and vent grate have been properly installed on
the cooktop.
Surface burner flame extinguishes when
ventilation system is ON.
Verify that the vent grate seal and vent grate have been properly installed on
the cooktop.
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