Kenmore 2125 Series, Use & Care Manual

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13
If you experience
Possible Causes
Solution
Normal washer operation.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt
cycle.
The washer senses the dry load with short spins that may take
2 to 3 minutes before water is added. You may hear the hum of
the spins. This is normal.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE:
If problems continue, contact an electrician.
Check proper electrical supply.
First try the solutions suggested here
for assistance and to possibly avoid a service call.
TROUBLESHOOTING
Washer not performing as expected (cont.)
Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add
detergent. Close lid and press START/PAUSE/Unlock Lid.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can slow or
stop the washer. Always measure detergent and follow detergent
directions based on your load requirements.
To remove suds, cancel cycle. Select Rinse/Spin. Press START/
PAUSE/Unlock Lid. Do not add more detergent.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, select Drain/
Spin. Load may need to be rearranged to allow even distribution
of the load in the basket.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Empty pockets and use garment bags
for small items.
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump
out water within
10 minutes)
The washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain/Spin
cycle to remove excess water. See “Using Your Washer” for
loading recommendations.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Washer won’t run or
fill, washer stops
working or wash light
remains on (indicating
that the washer was
unable to fill
appropriately) (cont.)
Too much detergent causing suds to
slow or stop draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select Rinse/Spin.
Do not add detergent.