Troubleshooting
Problem
Cause
Solution
One pad feels stronger than the
other.
This is normal. Different areas of
your body will react differently.
Nothing needs to be done. Make sure the
pads are moist and are making good contact.
During the massage, the skin
feels a painful burning sensation
or the stimulation becomes
weakened.
Adhesive gel pads are not adhering
firmly to the skin. Or the gel pads are
too dry.
Apply a few drops of water to adhesive
surface of each pad and make sure the pads
are pressed firmly to the skin during
application.
Unit is on, but no sensation is felt
in the pads.
Both pads are not firmly on the skin.
Or there is a loose connection. Or
the intensity level needs to be
increased.
Make sure both pads are firmly pressed to the
skin. Make sure all connections are secure
from the unit to the wires and the wires to the
pads. Increase the intensity level.
Adhesive gel pads do not stick to
skin even after cleaning and
moistening the gel pad.
Adhesive gel pads need to be
replaced.
Replace the set of pads. Pads can be
purchased from local distributor.
Unit does not turn on or the
screen is dim.
Battery is low.
Recharge the battery.
Does not provide adequate pain
relief.
Not using it long enough. Not lying
down then massaging neck.
Use your massager 20-30 minutes at a time,
3-6 times per day. Lie on your back for neck
support when you need relief for headaches
or neck pain.