KeContact P20 FAQs for the user
KeContact P20, FAQs for the user v2.00
6
© KEBA 2015
2 Possible faults
2.1
The charging procedure does not start
Possible causes
Solution
The plug was not plugged in correctly
Unplug the plug and plug it in again
The charging procedure was not carried out
correctly
Follow the instructions in chapter
"Starting/completing a charging process"
The plug may possibly be dirty in the locking
area or it may be damaged
Clean the plug or have it replaced by and
authorized expert
The vehicle does not require energy or it has
a fault
Check the vehicle
The vehicle is programmed to charge at a
later starting time.
Check the vehicle
2.2
The status LED does not light up/flash
Possible causes
Solution
No supply voltage
Check the FI circuit breaker and circuit line
breaker and switch on if necessary
The internal glass fuse is defective
Have an authorized expert replace the glass
fuse
Defective
Please contact your dealer or service partner
2.3
The status LED lights up/flashes red
Possible causes
Solution
The plug was unplugged during the charging
procedure: The plug was not locked correctly
Unplug the plug and plug it in correctly,
observe that it locks correctly
The plug was not plugged in correctly;
interlocking therefore not possible
Plug in the plug quickly
The plug on the charging station supplies an
invalid state: Fault in the cable
Unplug the plug and plug it in correctly;
replace the cable, if necessary
Temperature shut-off - The permitted
temperature in the charging station has been
exceeded
Unplug the plug and wait until the charging
station has cooled down
Switch off the supply voltage of the
charging station (installed or superordinate
FI circuit breaker and line circuit breaker)
and unplug the charging cable at the
vehicle and at the charging station. Switch
on the voltage supply again
Defective
Please contact your dealer or service partner
2.4
The plug at the KeContact P20 does not lock
Possible causes
Solution
The plug was not plugged in correctly;
interlocking therefore not possible
Plug in the plug quickly
The plug on the charging station supplies an
invalid state: Fault in the cable
Unplug the plug and plug it in correctly; have
the cable replaced by an authorized expert, if
necessary
