KC-P30
Error diagnosis
Operating instructions V3.26
21
© KEBA
7
Error diagnosis
Errors
Possible causes
Remedy
LED bar does not
light up
No supply voltage
Check the RCD and line circuit breaker and
switch on if necessary
The charging station is faulty
Contact your service partner
Charging process is
not started
The charging cable is not plugged in cor-
rectly
Unplug the charging cable and plug it in
again
The charging process was not carried out
correctly
Follow the instructions in "Charging
process"
The charging socket may be soiled or dam-
aged in the locking area
Clean the charging socket or have it re-
placed
The vehicle does not require energy or it
has an error
Check the vehicle
The vehicle is programmed to charge at a
later start point
-
Lack of approval due to external control de-
vice (energy supplier, photovoltaic sys-
tem, ...)
-
The vehicle not fully
charged / longer
charging time
Electricity reduction or interruption of the
charging process by vehicle or charging sta-
tion due to high temperature
When the charging station has cooled down,
the charging process is continued and the
charging current may be increased again.
Protect the vehicle and the charging station
from direct sunlight during the charging
process (carport, garage, etc.).
-
Visual inspection of the charging socket for
soiling, wear or damage
-
Contact your service partner as necessary
Charging cable can-
not be unplugged
Charging process was not completed by the
vehicle
Complete the charging process as per the
vehicle manufacturer's instructions
The charging socket may not unlock due to
tensile stress on the charging cable
Press the plug in and connect to the vehicle
again. Then, complete the charging process
again.
LED bar flashes red
Error
Errors must always be acknowledged by un-
plugging the charging cable. For more infor-
mation, see "FAQs" on our website.
-
Switch off the supply voltage of the charging
station (installed or superordinate RCD and
line circuit breaker). Unplug the charging ca-
ble from the vehicle and the charging sta-
tion. Switch the voltage supply back on.
The charging station is faulty
Contact your service partner
If you have any questions or problems, please contact your service partner.
For this purpose, make a note of the product designation and serial number
of the device (see "Type plate").
