Important Information:
Guarantee:
As with all of Knight’s Baby Training products the Grand Throne must be
used for intended purposes only. The Grand Throne is designed to be used
over the toilet and can also be used in the shower or elsewhere in the
house. It has been designed for adult use (children must be supervised).
Knight’s Baby Training (PTY) Ltd cannot be held responsible for incorrect
following of assembly instructions for any of their products or personal
injury as a result of misuse or lack of care.
In purchasing or using any products from Knight’s Baby Training (PTY) Ltd
you agree that under no circumstances we, and/or our offices, employees,
successors, shareholders, joint venture partners or anyone else working
with us shall be liable for any direct, indirect, incidental, consequential,
equitable, special, punitive, exemplary or any other damages resulting
from your use of our website including, but not limited to, all the content,
information, products, services and graphics presented on our website or
within our manuals.
Users of all items produced by Knight’s Baby Training (PTY) Ltd assume any
and all such risks associated with their use. All users must further agree
to not sue Knight’s Baby Training (PTY) Ltd, the Board of Directors, its
members individually, its officers, agents or employees for any claim for
damages arising or growing out of voluntary use of Knight’s Baby Training
(PTY) Ltd products.
If you encounter any problems whilst ordering from Knight’s Baby Training
(PTY) Ltd please do not hesitate to contact us through email:
Our warranty does not cover items used outside of the SA mainland and
does not include the cost of the hire of a replacement product(s). For
items purchased outside of mainland SA, we can provide a return to base
warranty at our discretion and at your cost.
Our warranties only provide coverage if you maintain or use the product
as directed. For example, our warranty covers only personal use - as
opposed to business use - of the product. If there are multiple users of
the product then we would not cover any product faults. Please note that
if you have made any modifications to the product then this invalidates
the manufacturer’s warranty and the Knight’s Baby Training (PTY) Ltd
guarantee.
It is our legal duty to supply products that are fit for purpose and meet
satisfactory quality requirements.
As a customer, it is your legal right to receive either a refund, repair or
replacement for products that are either faulty or not what you expected
as per the Consumer Rights Act.
We will offer resolutions based on the timelines outlined in the Consumer
Rights Act 2015 for products purchased from 1st October 2015 onwards.
1. If a fault has been confirmed with your new product within 30 days of delivery, you
can return it in exchange for a full refund.
2. If you find a fault with your product after the 30 day cut off (but within 6 months
of owning it) we have the choice to either repair or replace it for you. If this is not
possible we have the right to offer a partial refund or you can return the product
and receive a full refund.
3. If you find a fault after 6 months of owning the product and you can prove the
defect was present when we delivered it, we will follow the same processes that are
outlined in Point 2.
4. You can get advice regarding your legal rights from your local Citizens Advice Bureau
or Trading Standards Office. Nothing in these terms will affect your legal rights.
5. The manufacturers will supply a warranty in addition to your rights under the Sale of
Goods Act. You will receive a 1 year warranty which covers parts and labour.
6. Please also note that our warranties only cover domestic use; items for use in
commercial properties might not be covered.
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