NT32I Technical Reference and User Guide
20
TROUBLESHOOTING
Telephone does not work even power connection is made.
Be sure that adaptor cable is connected to plug. Check that there is voltage at
the plug and be sure that there is voltage at the plug. If every connection is OK,
wait 25-30 seconds. Telephone will start. If telephone is still closed, take the
adaptor cable back from the plug and contact with service.
Physical Connections are OK but can not connect to WEB interface.
Check physical connections of your telephone. Check the place of LAN
connection at the telephone is correct. Be sure that ethernet cable is OK. Check
whether IP configuration of the telephone is correct. Check whether the same IP
is used by other machine at the same LAN or not. If yes, contact to authorized
person. Check whether Gateway address is entered correctly. Ping to
telephone’s IP from other computer at that LAN. (by using Command Prompt
and write C:\ ping 192.168.178.247.) If you get response, you can open web
interface, if not please check network settings and check whether they are the
same with NT32I or not. If problem is not solved, please contact with service.
If “Registration Failure” appears.
Check whether telephone LAN cable is connected or not and check whether
cable is OK. If problem continues, please check SIP Settings again. Be sure
about SIP server IP and IP PBX settings. Verify your server username and
password. If problem is not solved, please contact with service.
If telephone is ON but “No service” message occurs.
Be sure that the software of telephone is installed completely. For this purpose,
check System Settings > System Information. Be sure that all cable connections
are made completely. Check Network Settings again. If problem is not solved,
please contact with service.
