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Kantech Technical Support Information

For technical assistance with the Invevo and other Kantech products, please contact technical support, Monday to
Friday. See the following table for the technical support phone numbers

:

Country/Region

Phone Numbers

Support 

Hours

E-mail

North America Toll Free +1 888 222 1560 (GMT -05:00)

US and Canada

Direct: +1 450 444 2030

Fax: +1 450 444 2029

8:00 to 20:00

[email protected]

Latin America (GMT -03:00)

Argentina

Direct: +5411 4711 8711

Fax: +5411 4711 8201

9:00 to 18:00

[email protected]

Asia (GMT +08:00)

Asia- Pacific

8:30 to 18:00

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Europe Toll Free +800 CALL TYCO / +800 2255 8926 (GMT +01:00)

Bahrain

+800 04127

8:00 to 18:00

[email protected]

France

+33 04 72 79 14 83

Greece

+00 800 31 22 94 53

Russia

+8 10 800 2052 1031

Spain

+900 10 19 45

Turkey

+00 800 31 92 30 07

United Arab

Emirates 

+800 0 31 0 7123

United Kingdom

+44 08701 ADT SUP / 44 08701 238 

787

Direct: +31 475 352 722

Fax: +31 475 352 725

Summary of Contents for Intevo Compact

Page 1: ...DN2056 1303 V 1 0 Access Control and Video Software Management Intevo Compact Intevo Advanced Installation Manual Advanced and Compact Models...

Page 2: ...atterns 1 Video Limitations 1 Supported Cameras 1 HDVR Calculator 2 Firewall and Anti Viruses Installation 2 Installing Other Applications 2 Configuration 3 The Configuration Tool 3 The First Boot Wiz...

Page 3: ...se restrictions will result in automatic termination of this EULA and will make available to Tyco other legal remedies a Limitations on Reverse Engineering and Derivative Works You may not reverse eng...

Page 4: ...TY MADE BY TYCO MAY BE VOIDED BY ABUSE OR MISUSE THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS UNDER MANDATORY LAW THAT VARY FROM STATE TO STATE AND COUNTRY TO COUNTR...

Page 5: ...tus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Important Safety Instructions WARNING Read and save these instructions Follow all warn...

Page 6: ...LED is fast flashing red Firmware update LED is fast flashing red blue 1 Red during 2 seconds then turn off Video Limitations Many HDVR client cameras can be remotely connected to Intevo The HDVRClien...

Page 7: ...protection suite has a firewall the following must also be exempted HDVR Client HDVR Server HDVR Web Service Important Some antivirus suites will also install components on the NIC driver to monitor...

Page 8: ...the included USB key in the remote PC 3 Locate IntevoConfigTool on the USB key and launch the application 4 To assign a new IP address right click on a serial number and select Assign IP address 5 Cl...

Page 9: ...ress is in use The First Boot Wizard The First Boot Wizard is a tool designed to assist in the configuration of your new Intevo system for the first start From the Intevo Configuration Tool right clic...

Page 10: ...5 Step 2 The Welcome Tab The Welcome tab displays a welcome message and a short introduction of Intevo s First Boot Wizard...

Page 11: ...stem Tab In the System tab you are able to display all of your product information such as The serial number The firmware version The storage available The memory The processor type And configure the...

Page 12: ...Step 5 The Network Tab The Network tab is where you will enter your Local Area Connection information The IP Address The Subnet Mask The Default Gateway The Primary DNS Server The Secondary DNS Server...

Page 13: ...ch implies that the system is waiting for an address from the DHCP server NOTE If a DHCP configuration is selected the received address must be reserved from the router NOTE We recommend using ETH1 fo...

Page 14: ...formation pertaining to your site and dealer as they will populate simultaneously your EntraPass dealer information configuration Step 7 The Final Tab Should any information be omitted in a particular...

Page 15: ...entered will be saved Your computer will reboot and you will be able to log in with your admin username and password NOTE Once all the steps are completed EntraPass will launch and the information yo...

Page 16: ...ssword option 8 Enter a new password and a hint 9 Click the Create password button NOTE If no password is defined the new operator will have no remote access Camera HDVR Registration 1 Select Config f...

Page 17: ...POWER button on the top left corner of the window allows the user to log out of Windows You have the flexibilitiy to dock the navigation bar either at the top or bottom of the screen The navigation b...

Page 18: ...n default or on the left side You can also choose to set it to the auto hide mode always on by default and resize the width by clicking the edge Gadgets can be displayed in any order with a mouse clic...

Page 19: ...by looking at the LED located below the power supply input on the back panel GREEN indicates a valid power source and RED indicates an invalid or faulty power source Nothing is displayed on the Displ...

Page 20: ...00 Argentina Direct 5411 4711 8711 Fax 5411 4711 8201 9 00 to 18 00 ingenieria tycoint com Asia GMT 08 00 Asia Pacific 8 30 to 18 00 TSP_SouthEastAsia tycoint com TSP_China tycoint com TSP_India tycoi...

Page 21: ...2013 Tyco International Ltd and its Respective Companies All Rights Reserved www kantech com DN2056 1303...

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