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4. Cleaning and Maintenance
• This drive is an electronic device. It needs careful handling and use.
• Keep the drive free from dust and other contaminants.
• Keep liquid and moisture away from the drive.
• Clean the exterior by wiping it with a soft dry cloth. Cleaning agents can damage the surface of
your drive.
• Do not drop or bump the drive. You may damage the internal components.
• Do not try to open the drive to repair it yourself. There are no serviceable parts inside. You might
be exposed to dangerous voltage. You will also break the seal and void the warranty.
5. FAQ
Q1: Can I use this device with Windows 98 or Windows ME?
No. This device requires Windows 2000 or above. All previous versions of Windows do not provide
adequate level of support for USB. Microsoft has no plan to revise the USB driver support in older
Windows platforms. Please upgrade your version of Windows.
Q2: Should I update my USB driver?
Yes, it is a good idea to always keep your drivers up to date. It is a good idea to check Microsoft’s
Windows Update website at
http://windowsupdate.microsoft.com
or for USB driver updates.
Q3: The device cannot be detected or is disabled (have yellow exclamation point next to the
device name under the USB section in the Device Manager). What can I do?
Please make sure you are logged in as the Administrator or a user with Administrator privileges in
Windows in order to install new hardware and driver. Unplug the drive and then plug it back into the
system. If you still see the yellow exclamation mark try uninstalling then reinstalling your hardware.
To reinstall your hardware:
1. Open the Computer Management Console by right clicking on My Computer and selecting
Manage.
2. Select
Device Manager
. A list of your system devices appears.
3. Click on the device with the yellow exclamation point next to it to select it.
4. Click on the
Action
menu at the top and choose
Uninstall
. The device will uninstall.
5. Click on
Action
menu and choose
Scan for hardware changes
to reload the driver.
Q4: I cannot get the USB cable to retract all the way back into the drive. What can I do?
If your cable does not retract completely back inside of the drive, pull the cable back out, twist the
cable 90 degrees clockwise and then try feeding the twisted cable into the enclosure.
Q5: After following all the troubleshooting tips, the device still does not work. What can I do?
Please check with your computer or motherboard manufacturer for any USB driver fix. Also, please
go to Windows Update to check for any update to the Microsoft USB driver. You should also update
your BIOS to the latest version. Please contact your motherboard’s manufacturer for help with that. If
you still have problem you cannot resolve, please contact Kanguru Technical Support at 1-508-376-
4245, option 2.
Cleaning and Maintenance \ FAQ
