10
Q9: Why does Windows keep asking for a driver when I plug the drive into a different USB slot or
when I plug it through a USB HUB?
Windows keeps track of your hardware device IDs and capabilities in the registry. Every time you
change a device or slot, Windows goes through the installation step again.
Q10: What file system is the Flash Blu3 formatted in?
Flash Blu3 uses the FAT32 file system. It is compatible for use with both PCs and Macintosh computers.
FAT32 is compatible with Windows 98SE/ME/2000/XP/2003/Vista/7 and Macintosh.
Q11: Can I format the Flash Blu3 in HFS format?
Yes. However, it is better to leave the Flash Blu3’s file system as FAT32 for the best compatibility.
Q12: The Flash Blu3’s drive icon does not show up. What can I do?
Try unplugging the Flash Blu3 from the system and plugging it in again. Also please upgrade your USB
PCI host controller or CardBus driver.
Q13: After following all the troubleshooting tips, the device still does not work. What can I do?
Please check with your computer or motherboard manufacturer for any USB driver fix. Certain USB
chipsets have known compatibility issues; please check with them for any updates. Also, please go to
Windows Update to check for any update to the Microsoft USB driver. You might also want to update
your Bios to the latest version. Please contact your motherboard’s manufacturer for help with that. If you
still have problem you cannot resolve, please contact Kanguru Technical Support at 1-508-376-4245,
option 2.
5. Cleaning and Maintenance
•
This drive is an electronic device. It needs careful handling and use.
•
Keep the drive free from dust and other contaminants.
•
Keep liquid and moisture away from the drive.
•
Clean the exterior by wiping it with a soft dry cloth. Cleaning agents can damage the surface of
your drive.
•
Do not drop the drive. You may damage the internal components.
•
Do not try to open the drive to repair it yourself. There are no serviceable parts inside. You might
be exposed to dangerous voltage. You will also void the device’s warranty.
FAQ / Cleaning and Maintenance
