KanexPro WP-HDBTKVM3 Manual Download Page 24

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4K HDBaseT 2.0 Extender

8. Troubleshooting & Maintenance

Problems

Potential Causes

Solutions

Color losing or no video
signal output on the HDMI
display.

The cables may be not
connected correctly or maybe
is broken.

Check the cables are
properly connected
and in working
condition.

No HDMI signal output in
the device while local
HDMI input is in normal
working status.

Output image with white
noise.

POWER

indicator doesn’t

work or no respond to any
operation.

Loose or failed power cord
connection.

Double check the
power cord
connection.

Note: If your problem still remains after following the above troubleshooting steps,
please contact our support team at

[email protected]

Or call your local dealer or

distributor for further assistance.

Summary of Contents for WP-HDBTKVM3

Page 2: ...ils FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications It has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harm...

Page 3: ...rain moisture or install this product near water Do not put any heavy items on the extension cable in case of extrusion Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards Install the device in a place with fine ventilation to avoid damage caused by overheat Keep the module away from liquids Spillage into the housing may resul...

Page 4: ...iver Rear Panel 9 4 System Connection 10 4 1 Usage Precaution 10 4 2 System Diagram 10 5 Button Control 11 5 1 Signal Switching 11 5 2 Display Control 11 6 RS232 Control 12 6 1 RS232 Connection 12 6 2 RS232 Control Software 15 6 3 RS232 Command 16 6 3 1 Signal Switching 16 6 3 2 CEC Command 16 6 3 3 HDCP Command 17 6 3 4 Button Control User defined 17 6 3 5 Factory Default 18 7 Panel Drawing 19 7 ...

Page 5: ...ON OFF right from the button on front panel for the far end display device and it can be programmed by IR learning or RS232 command to ensure the compatibility with various display devices Receiver Inclusive with two USB 2 0 ports and KVM support The EXT HDBTKVM3 includes the end point for connecting it over ethernet to the receiver which then connects to the 4K display The receiver has multi port...

Page 6: ...nd USB 2 0 4K UHD video and audio up to 100 meters over HDBaseT Automatically detects active input when source is connected Driverless USB 2 0 for webcam video emulation and AEC speakerphone audio USB 2 0 also supports touch screen functionality and keyboard video mouse KVM Distribute 4Kx2K 30Hz 60Hz signals up to 4 2 0 Supports standard 1080p WUXGA resolutions HDCP 2 2 compliant Supports bi direc...

Page 7: ...minal Block 1x 3 pin Terminal Block Receiver 1x 100m Receiver 2x Mounting Ears 4x Mounting Screws 4x Plastic Cushions 1x RS232 Cable 3 pin to DB9 1x Power Adaptor 24V DC 1 25A 1 x User Manual Note Please contact your distributor or KanexPro immediately at support kanexpro com if any damage or defect in the components is found ...

Page 8: ...trol Port 1 FIRMWARE 1 RS232 Control Connector 1 Micro USB 1 3 pin terminal block General Bandwidth 10 2Gbps HDMI Version 1 4 HDCP Version 2 2 Video Resolution Up to 4K 2K 60Hz 4 2 0 Transmission Mode HDBaseT Transmission Distance 1080P 4K 60Hz 328ft 100m Power Supply Powered from the receiver by CATx cable Operation Temperature 10 55 Storage Temperature 25 70 Relative Humility 10 90 Dimensions W ...

Page 9: ...1 3 pin terminal block General Bandwidth 10 2Gbps HDMI Version 1 4 HDCP Version 2 2 Video Resolution Up to 4K 2K 60Hz 4 2 0 Transmission Mode HDBaseT Transmission Distance 1080P 4K 60Hz 328ft 100m AC Adapter Input Power 100V 240V AC 50 60Hz Input Power 24V DC 1 25A Power Consumption 23W Max work with the transmitter Operation Temperature 10 55 Storage Temperature 25 70 Relative Humility 10 90 Dime...

Page 10: ...ut SOURCE SELECT Press the button to select the next input source or press and hold it at least 3 seconds to enable auto switching mode For more details please refer to the 5 1 Signal Switching on the page 10 DISPLAY ON OFF Press the button to turn on off the display For more details please refer to the 5 2 Display Control on the page 10 TO PC Type B USB port to connect a PC or other device needs ...

Page 11: ...s input source HDMI IN 2 Type A HDMI port to connect a HDMI source RESET Press the recessed button to reboot this unit FIRMWARE Micro USB port for firmware upgrade 3 2 Transmitter Rear Panel HDBT OUT PoC IN RJ45 HDBaseT output port to connect to the HDBT IN port of the receiver by a CATx cable It supports 24V PoC to enable the transmitter can be powered from receiver DC OUT 2 pin terminal block to...

Page 12: ...Receiver Front Panel POWER LED The LED illuminates red when power is applied ON LED The LED blinks green when the receiver is in the working status LINK The LED illuminates green when the receiver is successfully connected to the transmitter are by a CATx cable HDCP LED The LED illuminates green when the HDMI signal is transmitted with HDCP The LED blinks green when the HDMI signal is transmitted ...

Page 13: ... type A USB ports to connect HID devices e g mouse keypad and so on to control the device which is connected to the TO PC port of the transmitter RS232 3 pin terminal block to connect a control device such as PC or to connect a third party device which needs to be controlled by RS232 pass through For more details please refer to the 6 RS232 Control on the page 11 DC 24V Power port to connect the 2...

Page 14: ...witches plugs sockets and power cords should be insulated and safe All devices should be connected before power on 4 2 System Diagram The following diagram illustrates typical input and output connection that can be utilized with the extender HDMI OUT HDBT IN USB IN Tx Rx RS232 DC 24V FW ON LINK HDCP Rx Tx RS232 PoC IN HDBT OUT 12V DC OUT Transmitter Power PoC HDMI Cable USB Cable Power Cable CATx...

Page 15: ...ration before losing power If the last switching mode is auto switching the transmitter will automatically enter auto switching mode once rebooted then detect all inputs and memorize their connection status for future rebooting using If the last selected input source is still available the transmitter will switch to this input Otherwise it will switch to the first available active input source sta...

Page 16: ...According the RS232 control mode there are three types of RS232 connection for different application When only control the local transmitter please connect a control device e g PC to the RS232 port of the transmitter the connection diagram shown as below PoC IN HDBT OUT PC Transmitter ...

Page 17: ...m local control device e g PC please connect the PC to the RS232 port of the transmitter and then please connect the third party device e g projector to the RS232 port of receiver The connection diagram shown as below PoC IN HDBT OUT Projector RS232 HDBT Receiver Transmitter PoC PC Power RS232 ...

Page 18: ...om far end control device e g PC please connect the PC to the RS232 port of the receiver and then please connect the third party device to the RS232 port of transmitter The connection diagram shown as below PoC IN HDBT OUT PC Third Party Device RS232 HDBT Receiver Transmitter PoC Power RS232 ...

Page 19: ...2 command Installation Copy the control software file to the control PC Uninstallation Delete all the control software files in corresponding file path Here take the software CommWatch exe as an example First please double click the following icon Then the interface of the control software is showed as below Parameter configuration area Monitoring area show the commands and its feedback informatio...

Page 20: ...bit 1 Parity bit none 6 3 1 Signal Switching Command Function Feedback Example 50701 Switch to HDMI IN 1 input SWITCH TO HDMI1 50702 Switch to HDMI IN 2 input SWITCH TO HDMI2 50710 Enable auto switching mode AUTO SWITCHING 50711 Disable auto switching mode MANUAL SWITCHING 50712 Get the signal switching mode AUTO SWITCHING MANUAL SWITCHING 6 3 2 CEC Commands Note The display must support CEC in or...

Page 21: ...xx k 0 Set the DISPLAY ON k 1 Set the DISPLAY OFF xxxx ASCII characters b 0 Baud rate is 2400 b 1 Baud rate is 4800 b 2 Baud rate is 9600 b 3 Baud rate is 19200 b 4 Baud rate is 38400 b 5 Baud rate is 57600 b 6 Baud rate is 115200 02 abc123 Set the DISPLAY ON to send the ASCII characters abc123 kb xx xx xx xx k 0 Set the DISPLAY ON k 1 Set the DISPLAY OFF xx xx xx xx HEX characters b 0 Baud rate i...

Page 22: ...4K 60 2x1 Wall Plate Switcher Extender Set 18 6 3 5 Factory Default Command Function Feedback Example 50617 Restore factory default FACTORY RESET 50699 Get firmware version VERSION Vx x x ...

Page 23: ...4K HDBaseT 2 0 Extender 19 7 Panel Drawing 7 1 Transmitter 7 2 Receiver 89 mm 104 5 mm LINK RESET FIRMWARE HDMI IN 1 HDMI IN 2 TO PC SOURCE SELECT DISPLAY ON OFF 69mm 136 mm 25 5 mm 95 mm ...

Page 24: ...g condition No HDMI signal output in the device while local HDMI input is in normal working status Output image with white noise POWER indicator doesn t work or no respond to any operation Loose or failed power cord connection Double check the power cord connection Note If your problem still remains after following the above troubleshooting steps please contact our support team at support kanexpro...

Page 25: ...ar Use of supplies or parts not meeting our specifications No certificate or invoice as the proof of warranty The product model showed on the warranty card does not match with the model of the product for repairing or had been altered Damage caused by force majeure Servicing not authorized by distributor Any other causes which does not relate to a product defect Shipping fees installation or labor...

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