KanexPro HDMMX3232-4K Series Modular Matrix Switcher (with Audio)
39
Static becomes stronger
when connecting the
video connectors
Bad grounding
Check the grounding and
make sure it is connected
well.
Cannot control the device
by control device (e.g. a
PC) through RS232 port
Wrong RS232
communication
parameters
Type in correct RS232
communication
parameters.
Broken RS232 port
Send it to authorized
dealer for checking.
Cannot control the device
by front panel buttons
while can control it
through RS232 port
The front panel buttons
are locked
Send command
50605%
to unlock the front panel
buttons.
Cannot control the device
by RS232 / IR remote /
front panel buttons
The device has already
been broken.
Send it to authorized
dealer for repairing.
If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.
