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720P HD Vandal Proof Fixed Dome Camera
How to install: Visit IP camera, click [Download Address], file download dialog will pop up, select [Run]
or [Save] to download. After download finishes, installation interface will pop up, click “install”, the
installation of ActiveX will start automatically, “Register OCX success” dialog box will pop up to remind
the completion of installation process.
4. Fail to visit IP camera via IE after upgrade
Solution: Delete the caching of Browser.
Steps: Open IE—click “Tools”—select “Internet Options”—click “delete files” button in “Internet
temporary files”, select “delete all offline contents”, then click “OK” and re -log in IP camera.
5. The image isn’t smooth
Possible reason 1: The frame rate of IP camera is too low.
Solution:
Increase the video frame rate
Possible reason 2: Too many users are viewing the images.
Solution:
Block some clients or reduce the video frame rate.
Possible reason 3: The bandwidth is low.
Solution:
Reduce video frame rate or video compression bit rate.
6. Fail to visit IP camera via IE browser
Possible Reason 1: Network is disconnected.
Solution:
Connect your PC to network, checking whether it works properly or not . Check whether there is
cable failure or network failure caused by PC virus, until PCs can be connected with the command of Ping.
Possible reason 2: IP Address has been occupied by other devices
Solution:
Stop the connection between IP camera and Networ k, hook up IP camera to PC separately, reset
IP address according to the proper operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution:
Check IP address, subnet masking address of the DVS and the settings of Gateway.
Possible reason 4: Physical address of network conflict with IP camera
Solution:
modify the physical address of IP camera.
Possible Reason 5: Web port has been modified
Solution:
Contact Network Administrator to obtain related information.
Possible Reason 6: Unknown
Solution:
Press RESET to restore default settings then connect it again, the default IP address is
192.168.55.160, subnet mask is 255.255.255.0
7. The color of images is abnormal (green or other colors)
Solution:
Sometimes IP camera images cannot display properly for the difference between Graphics Cards,
the images appears to be green or other colors, t hen you should run the program Config.exe (or run
C:\windows\system32\Config.exe)to set the following parameters of display buffer: auto -detection, used
display card memory or system memory, then reopen IE and connect IP camera.
8. There is no sound while monitoring
Possible Reason: No audio input connection
Solution:
Check audio connection of the host
Possible Reason 2: the audio option of IP camera is off
Solution:
Check audio parameter settings to see if you have opened the audio.
9. Search NVS software cannot find device
Possible reason: Search NVS software adopts multicast protocol to perform searching. But the firewall
forbids multicast data packet.
Solution:
disable the firewall.
10. Image processing doesn’t work properly
Possible Reason 1: system issue, DirectX function is disabled, which will cause slow display of images and
