Trouble Shooting
Problems
Possible
Causes
Corrective
Actions
Unit has been
charging for
long time but
indicators
don’t show full
capacity
1. Charging
time is not
enough
2. Adapter
output current
is too low
1. Ensure it has
been charging
for at least 9
hours
2. Use the
original cable
and a certified
AC adapter
The Rapid
Charge 15k
can not fully
charge other
devices.
1. No power
or low power
left.
2. Failed input
cable and
connectors, or
connector is
incorrect.
1. Charge it
again.
2. Use another
output cable
and connector
or the original
device cable.
Rapid Charge
15k could not
charge device,
continuously,
or intermit-
tently charges
devices. Two
beeps may
happen.
1. Failed cable
or connector.
2. Low power
left.
3. Device may
need higher
input voltage
than available.
1. Use an-
other cable or
check con-
nector.
2. Charge it
again.
3. Please
don’t use the
device when
charging nor
charge your
device when it
has remaining
charge.
