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Personal Media Player
User Manual
Personal Media Player
7. Trouble Shooting
Q. I cannot power the device on and nothing happens when I connect
to the PC.
A. Slide the on/off switch to off; then slide to on, the device will reboot.
Make sure the power adaptor is connected correctly.
Q. The screen freezes and does not respond to any commands.
A. Slide the on/off switch to off; then slide to on, the device will reboot.
Make sure that your media files match the formats that are supported
by the device.
Q. I cannot play video files smoothly, I also get the ‘media format not
supported’ message when I try and play files.
A. Make sure that your media files match the formats that are supported
by the device. There are various video and audio conversion programs
available on the internet that will allow you to change to a supported
format.
Q. I cannot hear the audio.
A. Make sure that the volume level is turned up.
Q. I have various folders and subfolders however I can only access files
in certain folders.
A. The device cannot read subfolders that are more than 5 levels deep.
Q. The device is not detecting my USB memory stick that I have
connected.
A. The maximum capacity of USB memory sticks is 32GB.
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