Contact technical support
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If you experience problems with your Kaiser Baas product and believe it
needs to be repaired, please contact technical support on 1300 302 306
(within Australia) or +61 3 9455 7444 (from overseas). Kaiser Baas support
is the FIRST step in the return process. They will help you determine if it is
a hardware fault or the product, an accessory used with the product, or if
it is related to technical limitations of the product. Once technical support
determines that indeed that your Kaiser Baas product or accessory must be
repaired or replaced, they will instruct you on the next steps to take.
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Any product that is sent to Kaiser Baas or any of its distributors or repair
centres that do not have a clearly written RMA authorization number on the
box will be refused at reception and costs incurred for shipping and return
will not be paid for Kaiser Baas or its distributors. You can only receive a
valid RMA number from Kaiser Baas or one of its authorised subsidiaries/
distributors.
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For full return policy in Australia please read attached Return Authorisation
Procedure below. For worldwide returns please c61 3 9455 7444.
Returning products
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Need original receipt: When you do send a product for repair you will have to
include the original sales receipt. Please make a copy for your own records.
Your original receipt will be returned with your repaired / replacement
product. Non inclusion of the sales receipt may severely delay the processing
of your return and may result in putting your product into an out-of-
warranty status.
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Packing and Sending: When you return your product or accessory for repair
or replacement, carefully pack it with adequate cushioning so that it does
not get damaged in transit. Kaiser Baas is not responsible for products that
arrive damaged due to improper transportation. Choose your method of
transport and insurance accordingly.
Summary of Contents for KBA01015
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