19
GB
Maintenance
Ensure the unit is fully unplugged from the mains socket before cleaning.
t
To clean the units, wipe the case with a slightly moist, lint-free cloth.
t
Do not use any cleaning fluids containing alcohol, ammonia or abrasives.
t
Do not spray aerosol at or near the unit.
Hints and Tips
If a problem does occur, it may often be due to something very minor. The following table
contains various tips. If you require additional assistance please click on the link for Support
Centre:
Norway:
www.elkjop.no/service
Sweden:
www.elgiganten.se/service
Denmark:
www.elgiganten.dk/service
Finland:
www.gigantti.fi/huolto
Problem
Solution
No power.
t
Ensure the mains plug is connected.
t
Make sure that you select the
On
mode.
The remote control does
not function.
t
Use the remote control near the unit.
t
Point the remote control at the remote sensor on the unit.
t
Replace the battery in the remote control with a new one.
t
Remove any obstacles between the remote control and
the unit.
Loud hum or noise is
heard.
t
The plugs and sockets are dirty. Wipe them with a cloth
slightly moistened with alcohol.
No sound from
the soundbar and
subwoofer.
Please try either one of the solutions below:
t
Make sure that the unit is not muted. Press
MUTE
or
VOL +/–
button to resume normal listening.
t
Press on the unit or on the remote control to switch the
soundbar to standby mode. Then press the button again
to switch the soundbar on.
t
Unplug the soundbar from the mains socket, then plug it
in again. Switch on the soundbar.
t
Ensure the audio setting of the input source (e.g. TV, game
console, DVD player, etc.) is set to
PCM
mode while using
digital (e.g.
HDMI
,
OPTICAL
) connection.
t
The unit may not be able to decode all digital audio
formats from the input source. In this case, the unit will
mute. This is NOT a defect.
The unit does not
respond when pressing
any buttons.
t
The unit may freeze up during use. Switch the unit off and
then on again at the mains socket to reset the unit.
TH-D337H_IB_170505_will.indd 19
5/5/2017 4:19 PM