Pairing the Remote During Setup
If you are in setup, continue with setup to
pair the remote.
Pairing the Remote When the TV is Already Setup
If the customer has already gone through the setup procedure then ask them to go to Settings - Remotes & Bluetooth Devices - Voice
Remotes with Alexa - Add New Remote.
If they are still experiencing issues with pairing the remote after completing setup you may need to restart the TV.
Go to Settings - Device & Software - Restart and try to re-pair the remote again.
Restarting your TV
• Highlight RESTART then press
SELECT
. Confirm you want to restart by selecting RESTART
and then press
SELECT
. Your TV will now restart, this will take a few seconds.
1. Highlight ADD NEW REMOTE and press
SELECT
.
2. Tell the customer to follow the
onscreen instuctions, they may see one
of two screens depending whether
they are pairing their existing remote
control or a new one.
If restarting the TV is unsuccessful, then they may need to factory reset the TV. This will totally reset the TV so they will need to connect
their Wifi, setup their Amazon account and tune in the TV again. Be aware that resetting the TV may take a few minutes.
Go to Settings - Device & Software - Reset to Factory Defaults and try pairing the remote during setup.
Pairing the Remote Control
The remote control will now need to be paired. So ask the customer if they are setting up their TV or if its already setup. If they are setting
up their TV then they should just follow the setup instructions and the remote control will automatically pair, see below.
Resetting your TV to Factory Defaults
• Highlight RESET TO FACTORY DEFAULTS then press
SELECT
. Confirm you want to reset by
selecting RESET and then press
SELECT
. Your TV will now reset itself back to the state it
left the factory. This process will take a few minutes, once reset you will see the CHOOSE
YOUR LANGUAGE menu.
Pairing a NEW remote control
Pairing your existing remote control
