38
ENGLISH
Data Size:
B6L (182 mm x 128 mm)
Book Size:
B6L (182 mm x 128 mm)
Troubleshooting
Symptom
Remedy
Bluetooth®
The connected Bluetooth
audio player cannot be
controlled.
• Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
“PLEASE WAIT”
The unit is preparing to use the Bluetooth function. If the
message does not disappear, turn off and turn on the unit,
then connect the device again.
“NOT SUPPORT”
The connected phone does not support Voice Recognition
feature or phonebook transfer.
“NO ENTRY”
There is no registered device connected/found via
Bluetooth.
“ERROR”
Try the operation again. If “ERROR” appears again, check if
the device supports the function you have tried.
“NO INFO”/“NO DATA”
Bluetooth device cannot get the contact information.
“H/W ERROR”
Reset the unit and try the operation again. If “H/W ERROR”
appears again, consult your nearest service center.
“SWITCHING NG”
The connected phones might not support phone switching
feature.
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
Delete the unused registered Bluetooth device from the
unit. (Page 21)
AMAZON ALEXA
No response from Alexa
after the voice input.
Amazon cloud was unable to analyze the voice input.
Wrong response from
Alexa.
Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 24)
Symptom
Remedy
AMAZON ALEXA
“DISCONNECTED”
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 17)
Not able to connect or
reconnect to Alexa mobile
application.
• Be sure the audio device is connected via Bluetooth. Select
the audio device from
[AUDIO SELECT]
in
[BT MODE]
.
(Page 21)
• Perform the one-time setup process again. See “Setup for
the first time” on page 23.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure ALEXA source or iPod BT source
is selected.
Not able to exit from
“TALKING” screen after
ending the call.
It may take some time for the unit to exit the “TALKING”
screen. Press
to return to the previous source
control screen.
Not able to go to
“LISTENING” screen after
activated Alexa.
• Disconnect and connect the Bluetooth connection again.
(Page 17)
• Disconnect and connect the Alexa connection again.
(Page 23)
• Turn off the unit for about 10 seconds, then turn on the
unit and try again.
If you have any troubles, try the following:
1
Check TROUBLESHOOTING
2
Reset the unit (page 4)
3
Contact (USA only)
Call: 1-800-252-5722 ( or ) visit: <https://www.jvc.com>
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