18
TROUBLESHOOTING
SYMPTOM
POSSIBLE CAUSE
MAINTENANCE PURPOSE
No power assistance
when bike is turned on.
No Power
Check if Battery is installed correctly
Check if Battery needs charging
Not enough mileage
Battery not fully charged
Check if charger is working
Tire pressure low
Check tire pressure
Frequent brakes/starts
Ride with good habits
Old battery
Replace battery
Low temperature (Battery
attenuation)
Normal phenomenon
Battery won’t charge
Charger not plugged in
Make sure plug isn’t loose
Battery temperature too
low
Charge battery in normal temperatures
Battery temperature too
high
Display not working
No power
Check battery condition
Adapter faulty
Contact customer support for replacement
Meter faulty
Motor does not work when
powered on
The brake is engaged
Check brake
Meter faulty
Contact customer support for replacement
