Problem
Possible cause
Remedy
The hob deactivates.
You put something on the
sensor field .
Remove the object from the
sensor field.
Residual heat indicator
does not come on.
The zone is not hot because
it operated only for a short
time or the sensor is dam‐
aged.
If the zone operated sufficient‐
ly long to be hot, speak to an
Authorised Service Centre.
The heat setting changes
between two levels.
Power management oper‐
ates.
Refer to "Daily use".
The sensor fields become
hot.
The cookware is too large or
you put it too near to the
controls.
Put large cookware on the rear
zones, if possible.
There is no sound when
you touch the panel sen‐
sor fields.
The sounds are deactivated.
Activate the sounds. Refer to
"Daily use".
comes on.
Child Safety Device or Lock
operates.
Refer to "Daily use".
comes on.
There is no cookware on the
zone.
Put cookware on the zone.
The cookware is unsuitable.
Use suitable cookware. Refer
to "Hints and tips".
The diameter of the bottom
of the cookware is too small
for the zone.
Use cookware with correct di‐
mensions. Refer to "Technical
data".
and a number come
on.
There is an error in the hob.
Deactivate the hob and acti‐
vate it again after 30 seconds.
If comes on again, discon‐
nect the hob from the electrical
supply. After 30 seconds, con‐
nect the hob again. If the prob‐
lem continues, speak to an
Authorised Service Centre.
You can hear a constant
beep noise.
The electrical connection is
incorrect.
Disconnect the hob from the
electrical supply. Ask a quali‐
fied electrician to check the in‐
stallation.
If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an
Authorised Service Centre. Give the data
from the rating plate. Give also three digit
letter code for the glass ceramic (it is in
the corner of the glass surface) and an
error message that comes on. Make sure,
you operated the hob correctly. If not the
servicing by a service technician or dealer
will not be free of charge, also during the
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