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Information You Might Need to Supply to JTAC on page 107
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Packing the SRX Series Services Gateway Hardware Components for Shipment on
page 108
Return Procedure for SRX Series Services Gateway Hardware Components
Follow the tasks list provided in
to return an SRX services gateways
or component to Juniper Networks for repair or replacement.
Table 53: Return Procedure for SRX Series Services Gateways Component
For more information, see
Task
Step
Determine the part number and serial
number of the services gateway or
component.
1
“Information You Might Need to Supply
to JTAC” on page 107
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX Series Services
Gateway Hardware Components for
Shipment” on page 108
Pack the SRX Series Services Gateway
component for shipping.
3
NOTE:
Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
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•
Information You Might Need to Supply to JTAC on page 107
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Contacting Customer Support on page 105
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Packing the SRX Series Services Gateway Hardware Components for Shipment on
page 108
Copyright © 2017, Juniper Networks, Inc.
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SRX300 Series and SRX550 High Memory Gateway Interface Modules Reference