Juniper SRX100, Hardware Manual

Page: 141 / 154

Appendix D
Contacting Customer Support and
Returning the SRX100 Services Gateway
Hardware
This appendix includes the following sections:
■
Return Procedure for the SRX100 Services Gateway on page 123
■
Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels on page 124
■
Contacting Customer Support to Obtain a Return Materials
Authorization on page 125
Return Procedure for the SRX100 Services Gateway
To return an SRX100 Services Gateway or component to Juniper Networks for repair
or replacement:
1.
Determine the part number and serial number of the device or component. See
“Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels” on page 124.
2.
Obtain a Return Materials Authorization (RMA) number from JTAC. See
“Contacting Customer Support” on page 126.
NOTE: Do not return the device or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer
via collect freight.
3.
Pack the SRX100 Services Gateway or component for shipping. See “Packing
the SRX100 Services Gateway and Components for Shipment” on page 126.
For more information about return and repair policies, see the customer support
Web page at
http://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Return Procedure for the SRX100 Services Gateway
■ 123