Juniper QFX10016, Hardware Manual

Page: 375 / 439

Returning the QFX10000 Chassis or Component
IN THIS SECTION
How to Return a Hardware Component to Juniper Networks, Inc. | 364
Locating the Serial Number on a QFX10000 Switch or Component | 365
Packing a QFX10000 or Component for Shipping | 376
How to Return a Hardware Component to Juniper Networks, Inc.
If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material
Authorization (RMA) number. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained an
RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer by collect freight.
For more information about return and repair policies, see the customer support webpage at https://
support.juniper.net/support/ .
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/ or at
1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC). You can send
e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
• Part number and serial number of component
• Your name, organization name, telephone number, and fax number
• Description of the failure
364