background image

6

1000326-002-EN    Sept 2010

Copyright 2010 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos, 
NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the united States and other 
countries. All other trademarks, service marks, registered marks, or registered service marks are the property of 
their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper 
Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

emea Headquarters

Juniper Networks Ireland 
Airside Business Park  
Swords, County Dublin, Ireland 
Phone: 35.31.8903.600 
EMEA Sales: 00800.4586.4737 
Fax: 35.31.8903.601

aPaC Headquarters

Juniper Networks (Hong Kong) 
26/F, Cityplaza One 
1111 King’s Road 
Taikoo Shing, Hong Kong 
Phone: 852.2332.3636 
Fax: 852.2574.7803

Corporate and Sales Headquarters

Juniper Networks, Inc.  
1194 North Mathilda Avenue 
Sunnyvale, CA 94089 uSA 
Phone: 888.JuNIPER (888.586.4737) 
or 408.745.2000 
Fax: 408.745.2100 
www.juniper.net

 

Printed on recycled paper

To purchase Juniper Networks solutions, 
please contact your Juniper Networks 
representative at 1-866-298-6428 or  
authorized reseller.

Juniper networks Services and Support

Juniper Networks is the leader in performance-enabling services 
and support, which are designed to accelerate, extend, and 
optimize your high-performance network. Our services allow 
you to bring revenue-generating capabilities online faster so 
you can realize bigger productivity gains and faster rollouts of 
new business models and ventures. At the same time, Juniper 
Networks ensures operational excellence by optimizing your 
network to maintain required levels of performance, reliability, and 
availability. For more details, please visit 

www.juniper.net/us/en/

products-services/. 

Ordering information

Juniper Care Services are available globally. For details, please 
contact your local Juniper Partner or Juniper Networks field sales 
manager. 

about Juniper networks

Juniper Networks, Inc. is the leader in high-performance 
networking. Juniper offers a high-performance network 
infrastructure that creates a responsive and trusted environment 
for accelerating the deployment of services and applications 
over a single network. This fuels high-performance businesses. 
Additional information can be found at 

www.juniper.net

.

Summary of Contents for JUNIPER CARE SERVICES

Page 1: ...p your network running reliably while at the same time protecting your high performance networking investment Scale your operational team to new heights and leverage multilayered security features through Service Now management capabilities Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time needed for problem identification troubleshootin...

Page 2: ...ry and asset management tasks to increase staff productivity Knowledge transfer Access a series of E Learning courses on product troubleshooting features Provide comprehensive training for staff members at their convenience and continue the education process for staff management Juniper Care Entitlements See table 2 for Juniper Care entitlements Select your primary level of support to determine yo...

Page 3: ...to the customer site Upon arrival this technician will work under the direction of a JTAC engineer to solve the problem s If required a replacement product will already be at the site The technician will perform tasks as directed by JTAC and as outlined in the existing Global Service Operations GSO policy Customer Onsite Service Support Furthermore the technician will be released from the site upo...

Page 4: ...t pertinent event and intelligence data used for subsequent AI Script processing The JMB currently contains a JMB manifest section a trend data section and an attachments section JMBs are sent to predefined designated targets including the Service Now instance running on the Junos Space platform in your environment JMBs can be incident driven created for events related to service impacting issues ...

Page 5: ...Junos OS devices with a valid Juniper Care service contract Customers who have Junos Space running in their environment can use Service Now on the platform by linking the Service Now instance with their specific site ID The site ID identifies the specific service contract for entitlement and authorization Customers who do not have an instance of Junos Space installed in their environment can downl...

Page 6: ...er To purchase Juniper Networks solutions please contact your Juniper Networks representative at 1 866 298 6428 or authorized reseller Juniper Networks Services and Support Juniper Networks is the leader in performance enabling services and support which are designed to accelerate extend and optimize your high performance network Our services allow you to bring revenue generating capabilities onli...

Reviews: