Juniper Care Plus – Service Description Document – October 2010
Below is an overview of each service: The following are the available services on the consulting credit menu and
the number of days required:
(For additional details, please see the Service Description documents for each service)
Configuration Analysis and Change Review
Juniper Networks Configuration Analysis and Change Review service provides consultative review and analysis
optimizing End User’s network configuration leveraging a Juniper Networks engineers’ detailed understanding of
End User’s network along with their expertise regarding the Juniper Networks products. Juniper engineers will
discuss the End User’s requirements in detail and apply best-practices and Juniper methodology to analyze the
configuration and features with a focus on scalability, resilience, and efficiency.
Number of Consulting Credits required: 2.5 Credits
Design Change Review
Juniper Networks Design Change Review service provides consultative review and recommendations for
improving and optimizing certain aspects of the End User’s existing detailed design plan for their network
modifications. Leveraging Juniper engineers’ experience and knowledge of the End User’s network architecture,
this service offering enables the End User to get validation from Juniper experts before making changes to the
network.
Number of Consulting Credits required: 5 Credits
Feature Rollout and Change Review
Juniper Networks Feature Rollout and Change Review service provides consultative review and
recommendations for planned feature introductions to help them determine the optimal rollout plan. Juniper
engineers will work with them to understand the End User’s priorities, requirements, and goals. By applying and
understanding the End User’s network topology, product configurations, feature requirements, and strategy, the
Juniper engineer will provide detailed analysis and recommendations that proactively identify risks to help
minimize potential service disruption when the implementation plan is carried out.
Number of Consulting Credits required: 5 Credits
Product Issue Impact Review
Juniper Networks Product Issue Impact Review service provides a detailed review on hardware and software
bugs found in the field that match the End User’s network profile to help them determine the potential impact and
risk for their network.
Number of Consulting Credits required: 4 Credits
Network Change Plan Review
Juniper Networks Network Change Plan Review service reviews the End User’s network change plans and
provides recommendations for optimizing process based on known best practices. Network change plans may
include software/hardware upgrade implementation plan and new feature implementation plan with which them
need assistance.
990332 – October 2010
Juniper Networks, Inc.
Page 7 of 10
