Juniper EX4650 Series, Hardware Manual, Page: 134 / 195

Returning an EX4650 Chassis or Components
IN THIS SECTION
Returning an EX4650 Switch or Component for Repair or Replacement | 137
Locating the Serial Number on an EX4650 Switch or Component | 138
Contacting Customer Support to Obtain Return Material Authorization | 140
Packing an EX4650 Switch or Component for Shipping | 141
Returning an EX4650 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need to return one
or more components, determine the serial number for each component. For instructions, see “Locating
the Serial Number on an EX4650 Switch or Component” on page 138 .
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support to Obtain Return
Material Authorization” on page 140 .
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html .
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