Juniper EX4650 Series, Hardware Manual, Page: 138 / 195

NOTE: For international or direct-dial options in countries without toll free numbers, see
https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing an EX4650 Switch or Component for Shipping
If you are returning an EX4650 switch or component to Juniper Networks for repair or replacement, pack
the item as described below.
Before you begin packing the switch or its component:
•
Ensure that you have followed all the steps listed in “Contacting Customer Support to Obtain Return
Material Authorization” on page 140 .
•
Ensure that you have retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing materials. See
“Contacting Customer Support to Obtain Return Material Authorization” on page 140 .
•
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See “Prevention of
Electrostatic Discharge Damage” on page 177 .
1.
Packing an EX4650 Switch for Shipping | 141
2.
Packing EX4650 Switch Components for Shipping | 143
Packing an EX4650 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper Networks, you must
pack the switch securely in its original packaging to prevent damage during transportation.
Before you pack the switch:
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