Juniper EX3200 Series, Hardware Manual, Page: 235 / 310

For each of these FRUs, you must remove the FRU from the switch chassis to see the
FRU’s serial number ID label.
•
Power Supply —The serial number ID label is on the top of the power supply. See
“Removing a Power Supply from an EX3200 Switch” on page 192 .
• Fan tray —The serial number ID label is on the back of the fan tray. See “Removing a
Fan Tray from an EX3200 Switch” on page 188 .
•
Uplink module —The serial number ID label is on the circuit board. See “Removing an
Uplink Module from an EX3200 Switch” on page 197 .
Related
Documentation
Contacting Customer Support to Obtain Return Material Authorization on page 213
•
•
Returning an EX3200 Switch or Component for Repair or Replacement on page 211
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
• Your existing case number, if you have one
• Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Case Manager at CSC: http://www.juniper.net/cm/
• Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see
http://www.juniper.net/support/requesting-support.html
.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
213 Copyright © 2016, Juniper Networks, Inc.
Chapter 20: Contacting Customer Support and Returning the Chassis or Components