20
Problem
Possible causes
Solution
There is an odor, smoke or fluid
coming from the battery
▪
Stop using the battery and contact the
place of purchase
Controller won’t turn on after pressing
power button
▪
Is the power on the battery turned on?
▪
Make sure the battery is charged and
turned on
The travelling distance seems to be
short per charge
▪
This can depend on the amount of cargo weight,
road, wind and temperature conditions
▪
The battery is towards the end of its life after
many charges
▪
This is normal. If the battery is empty
recharge it
▪
Replace the battery with a new one
While riding; the speed is not
registering properly on the controller
display, or showing a speed of 0 km/h
▪
The speed sensor is loose or disconnected
▪
The magnet is not lined up with the + sign on the
speed sensor or more than 15 mm away from the
speed sensor
▪
Connect speed sensor securely
▪
Secure magnet to spoke within 15 mm of
speed sensor. If magnet is lost or broken
contact the place of purchase to order a
replacement
Summary of Contents for Rapid-E
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