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Faulty Goods
a) Faulty goods notified to us WITHIN 14 days of delivery will be collected,
repaired or replaced, and redelivered free of charge. Note: At our
discretion we may decide to issue a full refund instead of providing a repair
or replacement.
b) Faulty goods notified to us AFTER 14 days and within the warranty
period are to be returned to Juicy Bike at the expense and risk of the
customer. The customer should arrange their own shipping back to Juicy
Bike and ensure that any parcel sent to us is adequately insured. Goods
that are repaired or replaced under warranty will be re-delivered free of
charge.
Note: At our discretion we may decide to issue a refund instead of
providing a repair or replacement.
Terms and Conditions
Refunds are dependent on the condition of the goods received back.
Damaged or incomplete goods will not be refunded in full. Goods
damaged as a result of misuse will be subject to a repair and redelivery
charge. The customer will be advised of all chargeable repairs before such
work commences.
Repairs or replacements will be made free of charge within the warranty
period only where the fault is not caused by misuse of the product or
through normal wear and tear.
Parts and Servicing:
We provide one year's return to base warranty on all key electrical parts:
motors, batteries and specialist components, subject to proper care for,
and reasonable use of the bikes.
We stock
specialist spare parts
and batteries so you will always be able to
maintain your bike and keep it in tip-top condition.
Specialist parts can be ordered at: www.juicybike.co.uk/ebike-
aftercare/juicy-bike-parts
Other parts can always be found in any local bike shop.
For help and technical support please call 0845 0042 035
or email us at
