Warranty Information
The Juicybike warranty is clear and simple:
•
Main parts have a
warranty
of one year. This covers mechanical and
electrical parts: including frame, forks, seat, motor, controller, battery and
charger.
•
The
warranty is subject to proper care for and reasonable use of the bikes
•
Bulbs, brakepads, inner tubes, tyres, chain, cables, etc –are regarded as
consumables
- When replacements are required these can be purchased
from your local cycle shop.
Returns Policy (UK)
We hope you will be pleased with your purchase. Should you wish to return anything bought
from us, we will be happy to refund or exchange a product provided it is in fully resaleable
condition. Returns should be made within a reasonable time (usually 14 days) and in original,
undamaged packaging. If we find that the product has not been returned to us in fully
resaleable condition, we reserve the right to refuse a refund on the item, or deduct a
reasonable amount of the original selling price from the refund.
Any refund will cover the cost of the goods, but will exclude the non-refundable delivery
charge. The cost and risk of returning goods is the responsibility of the customer. The
customer should arrange their own shipping back to Juicybike and ensure that the parcel is
adequately insured.
Faulty Goods
a) Faulty goods notified to us WITHIN 14 days of delivery will be collected, repaired
or replaced, and redelivered free of charge. Note: At our discretion we may decide to issue a
full refund instead of providing a repair or replacement.
b) Faulty goods notified to us AFTER 14 days and within the warranty period are to
be returned to Juicybike at the expense and risk of the customer. The customer should
arrange their own shipping back to Juicybike and ensure that the parcel is adequately
insured. Goods that are repaired or replaced under warranty will be re-delivered free of
charge. Note: At our discretion we may decide to issue a refund instead of providing a repair
or replacement.
Terms and Conditions
Refunds are dependant on the condition of the goods received back. Damaged or incomplete
goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a
repair and redelivery charge. The customer will be advised of all chargeable repairs before
such work commences.
Repairs or replacements will be made free of charge within the warranty period, only
where the fault is not caused by misuse of the product or through normal wear and tear.
Goods damaged as a result of misuse will be subject to a repair and redelivery charges. The
customer will be advised of all chargeable repairs before such work commences.