5. FURTHER INFORMATION
Our information and redemption obligation according to the
electro-law (ElektroG)
Symbol on electrial and electronic products:
This crossed-out bin means that electrical and electronic products do
not
belong into the household waste. You must hand over your old appliance
to a registration office. Before you can hand over the old appliance, you
must remove used batteries and accumulators which are not enclosed by
the device
.
Return options:
As the end user, you can hand over with the purchase of a new device your
old appliance (which has essentially the same functions as the new one) free
of charge for disposal.
Smaller devices which do not have outer dimensions greater than 25 cm can
be submitted independently of the purchase of a new product in normal
household quantities.
Possibility of restitution at our company location during our opening hours:
Simac GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn
Possibility of restitution nearby:
We send you a parcel stamp with which you can send us your old appliance
free of charge. For this possibility, you must contact us via e-mail at
[email protected] or via telephone.
Information about packaging:
Please package your old appliance safe during transport. Should you not
have a suitable packaging material or you do not want to use your own
material, you can contact us and we will send you an appropriate package.
www.joy-it.net
Simac Electronics Handel GmbH
Pascalstr. 8 47506 Neukirchen-Vluyn
Published:19.08.2019
6. SUPPORT
If any questions remained open or problems may arise after your purchase,
we are available by e-mail, telephone and ticket support system to answer
these.
E-Mail: [email protected]
Ticket-system: http://support.joy-it.net
Telephone: +49 (0)2845 98469 – 66 (10 - 17 o'clock)
For further information visit our website:
