7. SUPPORT
We are also there for you after your purchase. If any questions remain open
or problems arise, we are also available by e-mail, telephone and ticket
support system.
E-Mail: [email protected]
Ticket-System: http://support.joy-it.net
Phone: +49 (0)2845 98469 – 66 (10 - 17 clock)
For more information visit our website:
www.joy-it.net
SIMAC Electronics GmbH
Pascalstr. 8, 47506 Neukirchen-Vluyn
Published: 22.01.2021
Our information and redemption obligation according to
the electro-law (ElektroG)
Symbol on electrial and electronic products :
This crossed-out bin means that electrical and electronic products do not
belong into the household waste. You must hand over your old appliance to
a registration office. Before you can hand over the old appliance, you must
remove used batteries and accumulators which are not enclosed by the
device.
Return options :
As the end user, you can hand over with the purchase of a new device your
old appliance (which has essentially the same functions as the new one) free
of charge for disposal. Small devices which do not have outer dimensions
greater than 25 cm can be submitted independently of the purchase of a
new product in normal household quantities.
Possibility of restitution at our company location during our opening
hours:
Simac GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn
Possibility of restitution nearby :
We send you a parcel stamp with which you can send us your old appliance
free of charge. For this possibility, you must contact us via e-mail at
[email protected] or via telephone.
Information about packaging:
Please package your old appliance safe during transport. Should you not
have a suitable packaging material or you do not want to use your own
material, you can contact us and we will send you an appropriate package.
6.FURTHER INFORMATION
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